We are seeking a Director of Billing Platform Services to lead the on-going development and scaling of our global Billing platform as part of our Cloud Platform Services organization.
This is a high-impact leadership role in Cloud Platform Services, collaborating directly with other Engineering, Product & Design (EPD) partners. EPD comes together to ensure the scalability, reliability and security of feature-rich Billing systems.
As a key EPD leader, you will collaborate cross-functionally to deliver and manage an innovative, automated, flexible billing platform that supports our expanding global business and Customer needs. If you’re passionate about building high-scale financial systems, leading world-class service teams, and driving innovation in billing and payments, we want to hear from you!
What you’ll do (responsibilities): Technical Leadership: Drive the architecture and evolution of our global billing platform, ensuring it meets scalability, reliability, and compliance requirements. Strategic Vision: Develop and execute a multi-year roadmap for billing and payments platform services, aligning with business growth and evolving product offerings. Team Management: Lead, mentor, and grow a team of high-performing engineers, fostering a culture of innovation, ownership, and technical excellence. Billing and Monetization Innovation: Partner with EPD teams to develop flexible, automated, and self-service billing models, including subscriptions, usage-based pricing, and enterprise contracts. System Integration & Optimization: Oversee integrations with third-party payment processors, ERP systems, tax engines, and revenue recognition platforms to streamline financial operations. Security & Compliance: Ensure the platform adheres to global financial regulations, PCI compliance, data security standards, and best practices in fraud prevention. Operational Excellence: Establish and refine SLAs, monitoring, and incident response processes to maintain system reliability and a seamless customer billing experience. Cross-Functional Collaboration: Work closely with internal stakeholders including Product, Design, Finance, Legal, and Customer Success to align on billing requirements and system capabilities. Cost Optimization & Performance: Optimize infrastructure costs while maintaining system performance and ensuring financial data integrity. What you’ll need (basic qualifications): 8+ years of People Management experience leading Engineering teams, with an emphasis on developing key talent and cultivating positive, high-performing cultures. A people-focused leadership style, with a track record of motivating and inspiring individuals and teams. 6+ years of experience in online Billing and/or Payments platforms, with a focus on B2C/B2B4C. Strong technical background in designing and building high-availability billing and financial platforms. 6+ years of experience with modern cloud-based architectures (e.g., AWS, GCP, or Azure). Deep understanding of billing models, payment gateways, tax compliance, invoicing, and revenue recognition principles. 6+ years of experience in software engineering with experience with large-scale cloud solutions (AWS, Azure, GCP), including CICD-driven software development, testing, release management and microservices-based engineering. Proficiency in working with third-party billing systems (e.g., Stripe, NetSuite). Experience ensuring compliance with PCI DSS, GDPR, SOC 2, and other regulatory frameworks. Knowledge of data security, fraud detection, and financial compliance best practices. Strong understanding of good delivery practices and continual integration and improvement. Strong cross functional collaboration and influencing skills, including the ability to influence without formal authority. What's nice to have (preferred qualifications): Experience in SaaS, e-commerce, fintech, or high-growth technology companies. Exposure to AI-driven fraud detection and risk management in financial transactions.This role is an opportunity to shape the billing platform services for a global technology company and make a direct impact on customer experience. If you thrive at the intersection of Engineering, Product, Design & Finance, we’d love to hear from you!
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Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training.
The base pay range for this role in the SF Bay Area / NYC area is:$263,500—$310,000 USDThe base pay range for this role in California (excluding SF Bay Area), New York (excluding NYC), Seattle Metro, Denver / Boulder Metro, Washington D.C., or Maryland is:$241,500—$284,100 USDThe base pay range for this role in Colorado (excluding Denver / Boulder Metro), Illinois, Minnesota, or Washington (excluding Seattle Metro) is:$219,600—$258,300 USD