_Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place._ **Why choose Manulife?** + Competitive Salary packages and performance bonuses + Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners) + Retirement savings benefit + Rewarding culture that values wellness and well-being + Performance Bonus + Global network of industry experts + Extensive training resources **Job Summary** The role is accountable for the overall leadership and management of the Finance Support domain within Manulife Business Processing Services (“MBPS”) and for the maintenance of trust with our customers. The role is currently responsible for more than 160 full time employees (“FTEs”) across Accounting Operations and Finance COEs. **Role and Responsibilities** Reporting directly to the MBPS Service Delivery Tower Head for Finance Shared Services, the domain lead is primarily accountable for leading the Finance Support teams in ensuring the integrity of the company’s books of records through timely and accurate service delivery of accounting operations. Responsibilities include the following: + Accountable for the efficiency, quality, timeliness of (a) service delivery for the accounting operations from journal entries, chargeback, expense management, accounting controls, and any other future accounting operations teams; and (b) the strategic deliverables of Finance Centers of Expertise (COEs) which include Anaplan, Alteryx, Power Suite, Workiva, and any future COEs needed to enable modernization of accounting and finance processes. + Develop accounting and audit capability of service delivery teams by sharing expertise and designing and delivering a talent and capability build strategy for current and future work. + Responsible for: (a) reviewing accounting activities such as journal entries, and reconciliations of complex general ledger accounts; (b) analyzing financial results and reviewing analysis prepared by others; (c) synthesizing analysis to tell a narrative story to senior financial manager; and (d) reviews work performed by the teams and provides feedback. + Proactively support and deliver on key Finance transformation strategies, as a priority. Execute on strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service. Contributes to the development of functional strategies. + Demonstrates an advanced degree of proficiency with reporting and analysis tools while anticipating needs for accounting and reporting enhancements. + Establish a high level of credibility and build professional partnerships with our Business Unit service recipients and key stakeholders in aligning our service offering to the business strategy and requirements. Enable timely feedback channels to align expectations and priorities. + In partnership with our customers, define and periodically refresh service level standards across the teams, consistently deliver on the KPIs as defined within the Service Level Agreements and Schedule of Services, and deliver business value through innovation. + Manage and mitigate risk and issues through transparent and timely escalation/resolution, monitoring corrective actions taken for sustained effectiveness. Validate the accuracy of risk assessments. Accountable for timely and effective closure of audit points. + Timely and accurate submissions on balanced scorecards, performance dashboards (KPIs and KRIs), COE book of work progress, other required business metrics, and governance reporting. + Drive a high performing culture by adopting and promoting the Manulife Values and Leadership DNA. + Foster cross functional collaboration across Finance teams through the sharing of best practices, continuous improvement, and adoption of service excellence practices. + Develop the domain’s capability and functional expertise through training/ development, coaching/ mentoring, strategic talent management, succession-planning, and managing career mobility. + Manage a growing team with responsibility for hiring, compensation, promotion, and performance management. **Qualifications** + Any professional accounting or business designation such as MBA, CPA, CFA, CMA or CA with university degree in accounting, finance, or business management. + Typically, 12 years of relevant experience in accounting operations and/or audit and/or finance transformation, with excellent analytical and technical skills. + Sound financial acumen with a solid understanding of the business environment through practical experience. Prior strong experience in finance systems and of best practice in finance and accounting processes is a must. + Strong leadership experience (8+ years) in leading, managing and developing professional talent. + Experience in working in a broad Matrix organization listening and using influence to make an impact. Proven record of accomplishment and positive reputation to influence others and move toward a common vision or goal, within and/or beyond their business area. + Ability to work in ambiguous environment and adapt to change while managing time and workload with aggressive timelines. + Experience working across multiple geographies and time zones. Strong interpersonal skills and ability to work effectively across cultures, geographies, and senior leadership. Excellent English written and verbal communication skills. + Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously innovate. Sound foundational knowledge of project management practices and the project lifecycle. + Excellent analytical and problem-solving skills with demonstrated ability to work with complex financial concepts, anticipate trends, and think proactively to resolve issues and risk. + Outstanding communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization. + Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities. + Presents complex ideas clearly, with an ability to manage the complexities of executing meaningful change and influence individuals across business boundaries to achieve objectives. + Understanding of general finance systems or applications available in the market. Knowledgeable on multiple dimension cube concept, rollup hierarchy, end to end system data flow and interdependency. + Intermediate to Advanced knowledge of Excel. Proficient in MS Office suite including Outlook, Word, Power Point, Project, Teams, and CoPilot. + Flexible on shift and overtime may be required to meet business deadlines. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. _Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM_ **Tentang Manulife dan John Hancock** Manulife Financial Corporation adalah grup layanan keuangan internasional yang membantu memudahkan keputusan dan membuat hidup lebih baik bagi nasabah. Dengan kantor utama kami di Toronto, Kanada, kami beroperasi sebagai Manulife di seluruh kantor kami di Asia, Kanada, dan Eropa, serta utamanya sebagai John Hancock di Amerika Serikat. Kami menyediakan nasihat keuangan, asuransi, serta solusi manajemen kekayaan dan aset untuk individu, grup, dan lembaga. Pada akhir tahun 2022, kami memiliki lebih dari 40.000 karyawan, lebih dari 116.000 agen, dan ribuan mitra distribusi yang melayani lebih dari 34 juta nasabah. Pada akhir tahun 2022, kami memiliki $1,3 triliun (US$1,0 triliun) dalam aset yang dikelola dan administrasi, termasuk total aset yang diinvestasikan sebesar $0,4 triliun (US$0,3 triliun), dan aset bersih dana terpisah sebesar $0,3 triliun (US$0,3 triliun). Kami terdaftar dengan kode ‘MFC’ di bursa efek Toronto, New York, dan Filipina, serta ‘945’ di bursa efek Hong Kong. **Manulife adalah Perusahaan dengan Kesetaraan Kesempatan Kerja** Di Manulife/John Hancock, kita merayakan keragaman. Kita berusaha menarik, mengembangkan, dan mempertahankan tenaga kerja yang sama beragamnya dengan nasabah yang kita layani dan untuk mengembangkan lingkungan kerja inklusif yang menerima kekuatan budaya dan individu. Kita berkomitmen untuk melaksanakan rekrutmen, retensi, peningkatan, dan kompensasi secara adil, dan kita mengatur semua praktik dan program tanpa adanya diskriminasi. Baik itu diskriminasi karena ras, keturunan, tempat asal, warna kulit, asal etnis, kewarganegaraan, agama atau keyakinan agama, kepercayaan, jenis kelamin (termasuk kehamilan dan kondisi terkait kehamilan), orientasi seksual, karakteristik genetika, status veteran, identitas gender, ekspresi gender, usia, status pernikahan, status keluarga, disabilitas, maupun alasan lain yang dilindungi oleh hukum yang berlaku. Menyediakan akses hubungan kerja yang adil merupakan prioritas utama kita. Seorang perwakilan Human Resources akan bekerja dengan pelamar yang meminta akomodasi yang wajar selama proses lamaran kerja.  Seluruh informasi yang dibagikan selama proses permohonan akomodasi akan disimpan dan digunakan dengan cara yang sesuai dengan hukum dan kebijakan Manulife/John Hancock yang berlaku.  Untuk meminta akomodasi yang wajar selama proses lamaran kerja, silakan hubungi recruitment@manulife.com . **Working Arrangement** Kombinasi