Who are we looking for?
Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Director, Franchise Services, Onboarding Services & Operations in the Loyalty and Commercial Operations department. The Loyalty and Commercial Operations department is the team that strengthens and supports franchise commercial operations. As a key member of our Loyalty and Commercial Operations department, you will oversee support and assistance provided to franchisees, including hotel onboarding, OTA/GDS coordination, rate loading, and visibility to optimize hotel revenue.
Are you a hospitality professional with a collaborative, project management approach? We invite you to apply today for our Director, Franchise Services, Onboarding Services & Operations role today and #MakeItYourChoice.
Your Responsibilities
Initiate, plan, and manage key projects and initiatives.Build a core foundation across each Franchisee Care team and identify opportunities to improve service delivery.Drive continuous operating improvements and quality performance for service delivery.Develop and execute long and short-term planning and strategies to include operational efficiencies, workforce management, and budget review.Serve as the main point of contact across the organization and lead/participate in corporate initiatives and various projects.Your Experience, Skills & Competencies
An undergraduate degree in business is required.Minimum of five years previous experience in technical support, strategic and project planning, project management, and change management.2+ years’ experience in workforce management and budget oversight highly desirable.Proven abilities identifying and driving and delivering process improvements.Experience with OTA’s, GDS’s, CRS’s, PMS’s and other relevant hotel technology systems required.Excellent verbal, written and listening communication skills.Strong presentation, organizational and time management skills.High energy and self-starter mentality – a driven for success leader.Ability to work under pressure and manage multiple projects/tasks concurrently.Travel as required, including international travel (passport required).Demonstrates key competencies to include: Cultivates Innovation, Drives Results, and Manages Ambiguity.Your Team
This is a leadership role that will report to the Senior Director, Marketing, Loyalty Operations. You will have direct reports and collaborate with cross functional departments on a regular basis.
Your Work Location
As our Director, Franchise Services, Onboarding Services & Operations, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, AZ. In October 2021, Choice opened a newly constructed world class technology center.
About Choice
Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories as of September 30, 2022, the Choice® family of hotel brands provides business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. The award-winning Choice Privileges® loyalty program offers members a faster way to rewards, with personalized benefits starting on day one. For more information, visit www.choicehotels.com.
At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, we keep Choice Hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.
About Choice Hotels Financial Performance
Adjusted earnings before interest, taxes, depreciation, and amortization (EBITDA) for first quarter 2024 grew to $124.3 million, a first quarter record and a 17% increase compared to the same period of 2023. Please click here to review highlights of our first quarter 2024 results.
*** PLEASE NOTE: This role is not eligible for sponsorship ***
Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.