You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Learning & Knowledge Management (GLKM) organization provides a full range of dynamic, evolving learning and performance solutions that enrich our colleague’s skills and knowledge. We power engagement and drive business results across Global Services (GS) through talent solutions. We are seeking a Director of Learning Architecture who will serve on the Global Learning Architecture (GLA) leadership team.

GLA is responsible for partnering with business leaders, subject matter experts, and the wider GLKM  team to develop and implement global learning solutions that align with key business strategies and enhance organizational performance.  With a focus on the highest quality of design and development, they will contribute to the conceptualization, development, implementation and measurement of all learning solutions.

How will you make an impact in this role?

This Director of Learning Architecture is responsible for leading the design solutions to support key business initiatives across Global Travel & Lifestyle Services (GTLS) as well as Banking and Global Partners & Operations Servicing (GPOS).  The primary focus is to ensure that content is created to be impactful while also adhering to all necessary regulatory and privacy requirements. 

This position is ideal for someone who is experienced in leading initiatives from strategy to execution, an excellent people leader, proactive, and a strong background in project management and stakeholder management.  Working across with peers to ensure global, sustainable learning content creation is key.

This position will report directly into the Vice President of Global Learning Architecture (GLA).

Responsibilities

Lead a global organization of Instructional Design Managers and Instructional Designers (approx. 25). Analyze talent performance data and partner with other Global Talent Directors to build a cohesive talent strategy for our business partners. Partner with stakeholders to understand business priorities and consult on best-in-class, scalable and modern learning solutions. Lead the development of learning solutions that are relevant and delivered flawlessly - with high impact and appropriate measures in place. Lead the capacity planning for all design deliverables and develop strong project planning practices across the organization. Lead and oversee the analysis, design, development, implementation, and evaluation of structures and processes that support the core learning and development technologies.

Minimum Qualifications

Very tenured experience in Adult Education with an emphasis on leading curriculum development and e-Learning solutions. Learning program design experience with graphic design/media tools such as Articulate Storyline 360 & Vyond, etc. Strong history of experience in the talent field, leading learning and development organizations Project Management Leadership: Develop and execute plans to effectively scale solutions globally across GLA. Provide strong project management leadership, overseeing timelines, removing roadblocks and ensuring milestones are achieved.  Results-Driver and Change Management Expert: Drive project delivery by identifying opportunities, obstacles/risks and developing recommendations. Ensure adoption of processes across GLA. Develop and implement user readiness programs, ensuring colleagues are equipped with the skills and knowledge for successful adoption.  Excellent Strategic Thinker: Proven ability to link project strategies to business objectives and drive desired business outcomes by setting a vision, goals and objectives that motivate and inspire the organization to deliver Exceptional Stakeholder Management: Proven ability to effectively collaborate, partner and consult with global senior leaders, business partners and colleagues in various teams to bring together competing priorities and ultimately drive business results. Cross-Functional Leader: Demonstrated ability to lead and partner with cross-functional, virtual teams and operate autonomously, making complex decisions in situations of ambiguity and time pressure. Navigate AXP’s compliance & risk management framework by attending key forums, planning for needs, and ensuring appropriate risk management and mitigation strategies are in place. Continuous Improvement: Drive a culture of continuous improvement and adapt our strategies to the evolving needs of our colleagues, seeking input along the way.  Innovator: Capacity to be a change agent - not afraid to challenge the status quo.

 

Preferred Qualifications: 

Learning program design experience with graphic design/media tools such as Photoshop, Flash, Captivate, HTML5/Dreamweave  etc. Experience with Learning Management Systems.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.