You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Role Summary

Reporting to the AVP Governance and Portfolio Management, the Director, Group Governance and Risk Management is a key contributor to the success of the Canada Group Benefits (GB) and Group Retirement Services (GRS) business units. This role will establish and lead a team in delivering governance support to both businesses, with an initial focus on supporting the sponsor sales, contracting, and due diligence processes. The mandate also includes oversight of privacy programs related to the Canadian Dental Care Plan (CDCP).

What will you do?

Establish the framework, structure and processes for a new team of governance managers supporting GB and GRS. Develop and implement resource allocation and work prioritization plans; process flows and documentation; and approval channels and escalations paths.

Participate in client due diligence processes, e.g. meetings with clients or auditors

Partner with cross-functional leaders to secure additional resource expertise when needed

Implement standardized processes to complete ongoing regulatory questionnaires

Oversee processes to support annual SOC2 certification requirements

Provide guidance on governance content in sales support materials and custom agreements

Monitor the external environment, e.g. legislative changes, to understand and assess potential impact to the business

Lead a team of individual contributors by providing ongoing coaching and feedback; prioritizing work and allocating resources; and removing roadblocks

Drive the evolution of the team’s mandate and processes to meet additional business needs and close gaps. Identify opportunities, assess business priorities and resource capacity, and propose solutions.

What you need to succeed?

University degree or equivalent

10+ years relevant industry experience

Knowledge of GB and GRS products and services, the regulatory environment and emerging issues impacting the business

Working knowledge of operational risk management frameworks and processes

Excellent partnership and collaboration skills; ability to manage through influence

Self-starter, with the proven ability to build and establish new teams and processes

Strong problem-solving and critical thinking skills, with the ability to think clearly and respond effectively under pressure

Excellent communication skills, including the ability to present effectively to executives, clients, and external audiences

Ability to excel in a rapidly changing environment

Bilingual (French) is a strong asset

CEBS designation is a strong asset

As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide

Unique Requirements

The candidate selected for this role is required to attain Canadian Reliability Security Clearance

To see if you are eligible for this clearance, please review the section 201 on the Federal Government site (https://www.tpsgc-pwgsc.gc.ca/esc-src/personnel/pdcf-rsrp-eng.html)

What’s in it for you?

We are proud to be on the 2024 Best Workplaces in Canada list by Great Place to Work.

We’re also listed as one of the Best Workplaces for Women and Best Workplaces with Most Trusted Executive Teams.

In 2024, Sun Life ranked among the top 100 most sustainable global corporations by Corporate Knights for the 15th consecutive year, leading Canadian insurers.

A caring, supportive, and inclusive culture

Flexible Benefits from the day you join to meet the needs of you and your family

Care Days available for self-care or care of others (i.e., family or others you may support) and Sick Days to support your well-being.

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

105,000/105 000 - 180,000/180 000

Job Category:

Business Analysis - Process

Posting End Date:

05/01/2025