Barclays’ is seeking a Director, Head of Resilience to lead and shape the resilience agenda for the US Consumer Bank. As a key partner to senior executives across the business, you will develop and manage governance frameworks, oversee critical resilience controls, lead strategic ad-hoc projects, and own crisis response plans to enhance the safety of our operations. This position involves driving key initiatives and partnering with leaders across the organization to ensure the bank’s preparedness and continuity.

This role will serve as the primary liaison with the Global Resilience team to understand and interpret standards, requirements, regulations, and global policies to ensure that the US Consumer Bank exceed resilience targets. Additionally, you will identify and implement industry best practices to achieve best in class performance and position the bank as a resilience leader.

Develop and manage governance and framework for USCB ResilienceOwn develop and manage USCB playbook and SharePoint siteEstablish and manage USCB Resilience MBR and coordinate updatesCoordinate / review forum and Council papers prior to submissionOversight & monitoring of Resilience ControlsParticipate in Business Response Plan and/or group-resilience led testing; SMF 24s approve PER for exercises which include their IBSReview and approve the Business Response Plan for their Important Business Services and High Impact Business ServicesReview and approve Post Test results relating to the Business Response PlanReview and approve the Impact Tolerance and Self-Assessment for their identified Important Business ServicesReview Quarterly and Annual reviews of the Business Service recovery risk positionOtherSupport from Business Perspective regulatory engagement/exams re: Resilience and resilience related requestsOversight of Vulnerability Remediation ProgressParticipate in regular catchups managed by Alexis Farquharson / Divya Gupta to monitor changes and updates that may impact ResilienceManage Crisis Site Response Plans for Whippany and Wilmington

Purpose of the role

To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.

Accountabilities

Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring complaince to the standard and controls.Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market.Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements.Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds.Communication of the firm’s / business’ resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders.Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services’ ability to recover within impact tolerance for a severe but plausible scenario.Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process).Continually remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and the emerging landscape.Mitigation of the impact of unexpected incidents by identifying , responding to and enabling the resolution of events that threaten the services, operations, infrastructure, colleagues and clients of the bank.Execution of responses to reported incidents and potential threats from various channels including intelligence, email, phone and monitoring systems prioritised by the assessed or actual impact to the bank.Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt to support the identification and implementation of preventative measures and process improvements.

Director Expectations

To manage a business function, providing significant input to function wide strategic initiatives. Contribute to and influence policy and procedures for the function and plan, manage and consult on multiple complex and critical strategic projects, which may be business wide..They manage the direction of a large team or sub-function, leading other people managers and embedding a performance culture aligned to the values of the business. Or for an individual contributor, they lead organisation wide projects and act as deep technical expert and thought leader, identifying new ways of working and collaborating cross functionally. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..Provide expert advice to senior functional management and committees to influence decisions made outside of own function, offering significant input to function wide strategic initiatives.Manage, coordinate and enable resourcing, budgeting and policy creation for a significant sub-function.Escalates breaches of policies / procedure appropriately.Foster and guide compliance, ensure regulations are observed that relevant processes in place to facilitate adherence.Focus on the external environment, regulators, or advocacy groups to both monitor and influence on behalf of Barclays, when appropriate.Demonstrate extensive knowledge of how the function integrates with the business division / Group to achieve the overall business objectives.Maintain broad and comprehensive knowledge of industry theories and practices within own discipline alongside up-to-date relevant sector / functional knowledge, and insight into external market developments / initiatives.Use interpretative thinking and advanced analytical skills to solve problems and design solutions in often complex/ sensitive situations.Exercise management authority to make significant decisions and certain strategic decisions or recommendations within own area.Negotiate with and influence stakeholders at a senior level both internally and externally.Act as principal contact point for key clients and counterparts in other functions/ businesses divisions.Mandated as a spokesperson for the function and business division.

All Senior Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.