POSITION SUMMARY:
In accordance with the policies, procedures and standards of Melco Resorts Leisure (Philippines) Corporation, this position is responsible for the entire Hotel operation including personnel matters and financial performance. An ambassador for the brand, particularly the Hotel Operations, where leadership, strong interpersonal skills and strategic visions are expected to drive solid operating results, an engaged team and remarkable guest experience. Responsible for the overall Hotel management and strategic direction of the Hotel Operations
PRIMARY RESPONSIBILITIES:

1. Is responsible for the overall hotels management and strategic direction of the City of Dreams Manila which is made up of three (3) hotel brands.

2. Works closely with department heads to develop and implement strategies to improve guest satisfaction, increase revenue, and maintain high standards of service.

3. Manages budgets, controlling costs, and ensuring compliance with all health and safety regulations.

4. Ensures that monthly financial outlooks for all departments are on time, on target and accurate.

5. Oversees all financial aspects of each hotel; i.e. P&L, CapEx, Forecasting and Budgeting.

6. Reviews / Analyses activities, costs, operations, and forecast data to define division progress towards stated goals and objectives.

7. Actively involves self in recruitment process of senior leadership positions for the three (3) hotels.

8. Recommends and/or execute management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.

9. Ensures full compliance to the hotels’ operating controls.

10. Handles guest complaints and resolve issues promptly.

11. Provides leadership and mentoring to Property Directors and Senior Managers.

12. Provides on-going training and support to Directors, Senior Managers through one-on-one coaching and property meetings.

13. Works with Directors and Senior Managers to set and achieve hotel and individual goals, plans and actions.

14. Maintains continued awareness of industry trends and brand goals on competitive practices and changes.

15. Develops strategies for increasing the facilities’ operational efficiency, coordinating Colleague development activities, and creating productive working environments.

16. Participates in formulating and / or administering Company Policies and developing long-range goals and objectives.

17. Directs and coordinates activities of the three (3) hotels for which responsibility is delegated to attain same goals and objectives.

18. Develops and implements strategies to improve guest satisfaction.

19. Implements marketing and promotional strategies.

20. Ensures that all hotels meet the expectations for brand.

21. Ensures compliance with all hotel policies and procedures.

22. Ensures to maintain or exceed the Forbes brand standards.

23. Stays updated with industry trends and best practices.

24. Confers with Property President and other Division Vice Presidents to review achievements and discuss required changes in goals or objectives resulting from current status conditions.

PRIMARY RESPONSIBILITIES:

1. Acts as liaison between Hotel Director and Senior Managers and Corporate Office, including, but not limited to, coordination with Sales and Marketing, finance, Human Resources, Training and Development, Engineer, Food & Beverage, Contact Center, Gaming and Owner Relations.

2. Develops and exchanges ideas, suggestions and comments with corporate office and hotel management.

3. Acts as role model and provides guidance on company culture, including company vision, mission and values.

QUALIFICATIONS:
Education
With a bachelor’s degree in Hospitality Management or Business Administration.
Experience
1. 10 to 15 years working experience in a General Manager capacity in international five-star hotels or major hotel brand(s); pre-opening experience much desired.
2. Must have sound knowledge of all hotel departments.
3. With proven success in large scope, quality hotel and/or restaurant project work.
Skills / Competencies
1. Encourages and rewards good performance.

2. Encourages and motivates the team to achieve business objectives and common goals.
3. Demonstrates knowledge of budget planning and financial controls
4. Strong interpersonal and problem-solving abilities
5. Highly responsible and reliable
6. Ability to work well under pressure in a fast-paced environment
7. Excellent leadership abilities
8. Excellent oral and written communication skills, strong operational analysis techniques, self-starter and highly motivated.
9. Must have refined skills in public relations.