DigiKey is one of the fastest growing distributors of electronic components in the world. In addition to offering the broadest selection of in-stock electronic components and providing the best service possible to customers, employees have access to a highly competitive benefits package. The package includes a comprehensive health insurance plan featuring a low co-pay and no deductible plan as well as dental, vision, life, and long-term disability coverage; flexible spending accounts; competitive paid time off; relocation assistance; 401(k) and profit sharing; and education advancement. To learn more, visit our benefits and perks page.
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Position Overview:The Director, Inbound is responsible for the vision, strategy, planning, coordinating, and senior leadership of all activities related to the delivery of Receiving, Value Add Services and Fargo services for DigiKey Corporation. The position’s focus is on maintaining, coaching, and developing staff, determining organization objectives, monitoring the progress of projects and initiatives, and taking appropriate action when needed.Responsibilities:Provide leadership and direction through Managers|Sr. Manager
Accountable for the performance and results of related disciplines within a group
Execute business plans and contribute to the development of functional strategy
Develop and drive cross-functional goals and objectives and influence that behavior across the organization
Understand overall company strategies, goals and objectives; develop and drive department strategy, goals & objectives to align for maximum impact
Effectively communicate with company leadership and throughout the assigned area of responsibility
Respectfully challenge the status quo bringing forth creative and new ideas on how to improve the business
Manage a staff of Lead|Expert level employees that work on complicated issues integrating activities and/or processes cross-functionally
Identify opportunities for team and|or leader (manager|supervisor) development (e.g. hard or soft skill) to ensure industry and corporate standards are met; partner when|where appropriate to develop and organize development activities
Work closely with DigiKey leadership to identify, develop, and implement continuous improvements
Align workforce needs|requirements with strategic goals of the department
Provide direction and guidance to employees and manage issues appropriately. Partner with Human Resources (HR) when needed
Monitor and evaluate performance dashboards and reports; determine root cause of issues & propose|lead recommendations & implementation for resolution
Lead|participate on cross-functional committees, task forces
May champion|lead organizational change initiatives (e.g. process, technology, etc.)
May be a Product Owner for area of responsibility
Provide visible “hands on” leadership to PDC managers and their supervisors, assisting them in developing a workforce that is highly focused, efficient, improvement-oriented and motivated for success
Assume responsibility for day-to-day PDC Operations in Order Fulfillment
Effectively communicate operational objectives and plans to the PDC workforce, ensuring that all employees have a common understanding of strategic PDC direction and whether they are making measurable progress toward common objectives
Establish a continuous improvement plan with metrics for PDC that will lead to a leaner and more efficient operation, resulting in more profitable business practices while increasing customer satisfaction levels
Work closely with the DigiKey Information Technology group to automate manual functions and increase order fulfillment efficiencies across the operation
Work as an effective corporate liaison with sales/customer service, purchasing, accounting and other functional areas within DigiKey to maximize order fulfillment efficiency and company profitability
Assume responsibility for the layout of company order fulfillment facilities as well as the company’s off-site warehousing locations. Organize and combine all warehousing sites to accomplish order fulfillment objectives
Ensure ISO (quality) and OSHA (safety) compliance. Create metrics to ensure that long term performance can be measured and improved. Serve on safety councils and committees
Develop performance-based metrics for individuals and departments within PDC, measuring actual performance against standards, and adjusting the metrics accordingly to ensure ongoing steady improvement in the performance of individuals and groups/departments within PDC
Provide an effective human resources planning process, communicating to DigiKey HR on an ongoing basis regarding projected staffing needs based on objective system reporting and maintaining adequate staffing levels in the PDC at all times
Improve DigiKey’s ranking among other industry electronic distributors with regard to the overall perceived quality and timeliness of order fulfillment. (Same day ship percentages, accuracy)
Build upon current financial metrics within the distribution network to enhance budgets, analytical reporting and cost accounting for PDC
Develops near term (1-3+ year) functional plan to achieve PDC objective; contributes to the development of the long-term (5+ years) department and strategic plan
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time
Ability to travel - domestically and internationally as needed|requested
On site daily is required
Required Knowledge, Skills and Experience
Bachelor’s degree in business administration or similar area of study or equivalent, relevant work experience
10+ years of managerial or related experience such as mentorship, team lead roles or career development
3 + years of experience in DigiKey &/or industry experience in inventory control, continuous improvement, Data & Analytics, warehouse distribution or other relevant work experience
Demonstrated success in leadership|management role within an interdepartmental and dynamic company (i.e. global, matrixed organization)
Demonstrated ability to build and foster influential relationships at all levels across and outside of the DigiKey organization
Demonstrated ability to communicate professionally at all levels within the organization to identify and resolve problems and implement new initiatives
Shown fiscal responsibility with the ability to understand and measure the cost-effectiveness of the department
Shown ability to actively participate as a member of the DigiKey Management Team to meet corporate goals
In-depth knowledge of WMS systems and proven experience in rolling out new systems
Experience in setting up new distribution facilities and integrating existing facilities
Tools / Systems / Software
Knowledge of WMS (warehouse management systems)
Microstrategy
KiSoft
Knapp/MTS
Power BI reporting
SQP Dashboard
Physical Requirements:Able to twist or bend and occasionally climb stairs
Able to reach with hands and arms above shoulder level
Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
Capable of spending 8-10 hours walking/standing on concrete
Capable of lifting up to 50 lbs. from floor to shoulder height
Regular and consistent attendance due to need to access physical equipment
DigiKey Electronics is an Equal Opportunity Employer. We encourage qualified minority, female, veteran and disabled, and other diverse candidates to apply and be considered for open positions.
If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1-800-338-4105 or careers.us@digikey.com.
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