We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Lead the design, development, facilitation and support of Employee Technology Delivery & Adoption (ETDA) Continuous Improvement and Optimization strategy and planning process. As the Director, you are accountable for the automation roadmap to digitize support services within the Employee Technology Services (ETS) and Technology Operations (TO) organizations and own the gateway support portal for CIBC team members. You will leverage data management best practices to design 3 to 5-year strategies, provide regular reporting and updates to senior leadership, and partner closely with other ETS, TO, and Technology Infrastructure & Innovation (TI&I) groups to align and collaborate.

At CIBC, we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

Strategic Thinker - Understand the strengths and opportunities facing ETS and use technology knowledge to ensure the evolution of a robust strategic planning process, and the alignment of automation initiatives with business strategies and objectives to run, protect, and transform.Provide thought leadership, seek out innovative solutions and embrace evolving trendsApply broad analytic, problem solving and critical thinking capabilitiesApply knowledge, data driven facts, and problem-solving strategies to identify, develop and analyze new opportunities, process improvements and solutionsLead a team of Technology & Business Consultants delivering on your roadmap and mandate

Relationship Management - Employee self-service is critical to your success, and a strong internal network within CIBC elevates your mandate and contributes to lasting technology success.Previous experience establishing and maintaining stakeholder and sponsor relationships across business and technologyDevelop and collaborate on informed decisions & plans with program/project partners to ensure alignment of workstream deliverablesNegotiate with and influence business & technology partners to ensure alignment of initiatives; provide regular updates to various level stakeholders as a trusted partner

IT Service Management (ITSM) - Utilize ITSM frameworks and leverage advanced knowledge of ServiceNow; how CIBC maintains Incident, Service Requests, and Changes related to employee’s technologyEnsure adherence to ITIL best practices, fostering a streamlined approach to technology service delivery and Incident Management.Drive continuous improvement towards employee self-service and lifecycles of Incidents and Requests.

Data and Analytics - Implement best practices for leveraging data and analytics to improve decision-making and drive operational excellence in technology services.Analyze performance metrics to identify trends, optimize service delivery, and improve user experiences

Employee Technology Delivery and Adoption - Lead initiatives to improve the delivery and adoption of employee technology solutions across the organization.Foster collaboration between IT and business units to identify needs and deliver tailored solutions.Influence  strategies for technology training and user adoption programs.

Technology Powers our Business – You adhere to CIBC's Enterprise Delivery Framework, Audit & Governance practices, and business planning submission as well as financial tracking processes and systems.Leverage deep understanding of Project Management principles and the impact change has on the workforce

Who You Are

You can demonstrate experience in strategic development of mid to largescale technology transformation programs within ETS in the financial industry (or similar).Strong knowledge of ITSM tools (e.g., ServiceNow) and ITIL frameworks.Experience in data-driven decision-making, with expertise in using analytics to improve technology service delivery.Familiarity with incident management, tech triage, submission processes, and change control request workflows.You have a degree in Business, Engineering (any discipline) or Economics, CMA, MBA or equivalent experienceKnowledge of Six Sigma or similar methodologies is considered an asset.You notice things that others don't. Your critical thinking skills help to inform your decision making. You enjoy investigating complex problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way.You have an ability to orchestrate activities across multiple workstreams simultaneously, identify linkages and priorities and ensure resolution of risks and issues.  Influence without authority and work within a complex matrix environment.  Manage parallel activities, deadlines and priorities effectively.  You are purpose driven. You bring your real self to work, and you do whatever feasible to help make clients ambitions a reality. You are an authentic leader who is passionate about team building, developing and coaching to bring out the best in people.Values matter to you.  You live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Building Partnerships, Business Planning, Critical Thinking, Decision Making, Design, Problem Solving, Relationship Management, Strategic Planning, Teamwork