Service Center

CSCS TX

Key Responsibilities:

Intake Management

Develop multi-year strategy for Intake Management and share across organizationCreate and implement performance metrics aligned to cross functional intake program goalsResponsible for Intake management program workstreams to ensure projects remain on target with committed value deliveredCollaborate across business units to continue to innovate and deliver EBITDA growth Stay informed of industry benchmarks and leverage vertical best  practices and technology to develop north star capabilities within Caliber lines of business.

Strategy & Project Delivery

Lead and oversee Intake innovation projects from inception to completion, ensuring timely delivery within budgetary constraints.Collaborate with stakeholders to define project requirements, objectives, and success criteria.Develop project plans, allocate resources, and monitor project progress, identifying and mitigating risks as needed.Communicate project updates, milestones, and outcomes to relevant stakeholders, including senior management.

Vertical Experience

Grow business opportunities through improved order ownership Develop new processes and/or technology to drive allocation outcomesPartner across business lines to improve execution outcomes for customers, internal teammates, and carriersStay abreast of vertical trends, best practices, and emerging technologies to deliver improvementsUtilize research and experience to identify opportunities for process improvements, efficiency gains, and innovation.Benchmark organizational performance against industry standards and competitors, recommending strategies for continuous improvement.Maintain relationships within industry to ensure best practices are implemented through continuous improvementAct as subject matter expert and critical point of contact while demonstrating ownership of essential vertical relationships

Collaboration with Legal, Procurement, IT and Customer Insights:

Partner on contract negotiations, vendor onboarding, and ongoing vendor management activities to achieve strategic procurement objectives.Collaborate with legal and procurement teams to ensure compliance with regulatory requirements and contractual obligations.Review and assess vendor contracts, statements of work (SOWs), and other legal documents to mitigate risks and protect organizational interests.Work closely with procurement to evaluate vendor proposals, conduct vendor assessments, and participate in vendor selection processes.Utilize customer feedback, analytics, and insights to drive improvements in vendor performance and service delivery.Partner with IT to stay aligned on industry technology trends and collaboration opportunities

Qualifications:

Travel will be required in this role (30-50%)The role will be onsite in Caliber’s home office locationBachelor’s degree in business administration, supply chain or engineering preferred. May accept a combination of education, training, and experience sufficient to acquire the required knowledge, skills, and competencies.Proven experience (8 years) in vendor management, supply chain and/or large-scale operational project delivery10 years project management experience, preferably in operational environments with high focus on implementation excellence and ongoing monitoring for success and continuous improvementExcellent communication, negotiation, and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.Demonstrated ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.Proven experience working across verticals to deliver on industry benchmarks & develop north star capabilitiesSolid analytical and problem-solving skills, with a keen attention to detail and a focus on continuous improvement.Relationship management experience with clients and proven ability to deliver customer outcomes