About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Job Summary

The Director of Integrated Solutions leads the design of Revenue-generating/Sales BPO solutions across a variety of industries. The Director creates and customizes high-impact sales and leads generation programs that integrate people, process, and technology—designed to accelerate pipeline growth, increase conversion, and drive customer acquisition and retention. This is a solutioning expert with a deep understanding of inside sales, outbound/inbound strategies, sales compliance, and the digital tools that power modern customer acquisition efforts. 

Primary Job Responsibilities

• Design Revenue-Focused BPO Solutions: Architect high-performing programs for lead generation, inbound/outbound sales, cross-sell/upsell, win-back, appointment setting, and customer re-engagement across B2B and B2C environments.

• Ensure Sales Compliance & Ethical Selling Practices: Design solutions in compliance with key laws, industry standards, and customer protection regulations, including:

o Telephone Consumer Protection Act (TCPA)

o Telemarketing Sales Rule (TSR) – FTC

o Do Not Call (DNC) regulations

o Truth in Advertising (FTC guidelines)

o Consumer Financial Protection Bureau (CFPB) guidelines (for financial product sales)

o GDPR / CCPA (data privacy in outbound sales)

• Client Discovery & Strategy: Work with Sales and Business Development to assess customer goals, target segments, campaign KPIs, lead management flows, and conversion challenges. Build personalized solution strategies to drive performance.

• Cross-Functional Collaboration: Partner with Marketing, Sales, Legal, Compliance, Operations, and IT to co-create compliant, scalable sales enablement solutions. Ensure a smooth transition to implementation and delivery.

• Proposal & Commercial Development: Respond to RFPs and build persuasive proposals that outline value-driven sales solutions. Include channel strategies, conversion metrics, staffing models, SLAs, ROI estimates, and compliance workflows.

• Embed Technology & Automation: Integrate tools such as CRM platforms, dialers, lead scoring systems, AI/GenAI-driven assistants, real-time analytics, conversational intelligence, and automated nurture sequences to improve efficiency and personalization.

• Performance & Quality Management: Develop sales programs that incorporate best-in-class training, QA, incentive structures, sales enablement content, and A/B testing methodologies to optimize campaign outcomes.

• Support Client-Facing Engagements: Present solutions to clients, participate in due diligence processes, and collaborate on growth planning and performance reviews. Offer guidance on evolving sales strategies and emerging best practices.

Qualifications

• 4–6 years of experience in sales operations, business development, inside sales leadership, or BPO solutioning for revenue generation programs

• Bachelor’s degree or equivalent professional experience.

• Certifications Preferred:  

o Certified Inside Sales Professional (CISP) – AA-ISP

o Certified Sales Leadership Professional (CPSL)

o TCPA or TSR Compliance Training Certification

• Demonstrated ability to build and optimize multi-channel sales programs in a regulated, customer-centric environment.

• Knowledge of key sales and marketing platforms (e.g., Salesforce, HubSpot, Outreach, ZoomInfo,).

• Understanding of legal and compliance requirements in sales and telemarketing activities.

• Excellent communication and proposal development skills, including storytelling, business case development, and KPI alignment.

• Strong commercial acumen with a proven ability to align revenue strategies to business goals.

• Strategic Thinking:   Ability to develop and implement long-term strategies that align with business goals and industry developments.

• Cross-Functional Collaboration: Ability to work effectively with various teams, including IT, operations, compliance, and sales, to ensure integrated solutions meet all aspects of the business.

• Customer-Centric Mindset: Focus on understanding and addressing client needs, enhancing customer experience, and ensuring the delivery of value through integrated solutions.

• Problem-Solving Skills: Proficiency in identifying issues, analyzing data, and designing innovative solutions to complex challenges.

• Communication Skills: Strong verbal and written communication abilities, capable of conveying technical concepts to non-technical stakeholders and vice versa.  Excellent proposal writing, storytelling, and executive communication skills

Pre-Employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years. 

EEO Statement

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination