Director, IT Infrastructure - ( 2500002I ) **Description** **SALARY** $155,000 - $185,000 **POSITION SUMMARY** Oversees the organization's IT infrastructure strategy, implementation, and management. Leads a team of managers to ensure the reliability, security, and scalability of all IT systems & support including servers, networks, data centers, telecommunications, mobile device management, client computing, end user support, and communications maintenance & engineering. The ideal candidate will possess a strong background in IT infrastructure management in both IT and operational field technologies, along with excellent leadership and communication skills to drive our technology initiatives forward. **Qualifications** **PRIMARY RESPONSIBILITIES** + Department Management + Datacenter Systems Management: Oversees the planning, implementation, and maintenance of datacenter systems including servers, virtualization, active directory, M365, storage, cloud services, and data centers. + Telecommunications & Mobile Device Management: Oversees the design, deployment, and optimization of telecommunications systems and mobile device management including cell phones and tablets, ensuring reliability and performance. + Client Computing & End User Support: Oversees the client computing environment and provide strategic direction for end-user support services to enhance user experience and productivity. + Communications Maintenance & Engineering: Oversees the design, implementation, and maintenance of the organization’s communication systems and physical infrastructure. + Network: Oversees the organization’s network infrastructure, ensuring its reliability, security, and performance including cellular infrastructure, routers, switches, firewalls, wireless, and VPN + Team Leadership: Leads, mentors, and develops a high-performing infrastructure team, fostering a culture of collaboration, innovation, and continuous improvement. + Strategic Leadership: Develops and executes a comprehensive infrastructure strategy that aligns with the organization’s goals and supports business operations. + Budget & Vendor Management: Develops and manages the infrastructure budget, ensuring cost-effective use of resources while meeting organizational needs. Collaborates with third-party vendors and service providers to ensure quality service delivery and negotiate contracts to optimize costs. + Security Oversight: Ensures that all infrastructure components adhere to security best practices and compliance requirements, implementing measures to protect organizational data and systems. + Disaster Recovery and Business Continuity: Develops and maintains disaster recovery plans and business continuity strategies to ensure infrastructure resilience. + Performance Monitoring: Implements metrics and monitoring systems to assess the performance of infrastructure components and ensure optimal functionality. + Hires, trains, develops, monitors, and evaluates staff. Reviews and recommends personnel actions for approval. + Performs related duties as assigned. **MANAGEMENT RESPONSIBILITIES** Reporting to this position are the following jobs: Job Title + Senior Manager, Telecommunications + Senior Manager, Network + Senior Manager, Client Computing & End User Support + Senior Manager, IT Datacenter & Server Operations + Manager, Communication Systems Maintenance + SDI Account Manager **CHALLENGES** + Keeping abreast of new and emerging technology and industry trends. + Maintaining very old network and telecommunications infrastructure in parts while upgrading to new technology. + Government procurement and funding regulations. + Motivating highly qualified and sought after technical staff to stay with a mission focused organization. **EDUCATION/EXPERIENCE REQUIREMENTS** + Bachelor’s degree in Engineering, Technology, Business or a combination of education relating to this position. + Ten (10) years of experience in IT infrastructure management, with at least five (5) years in a leadership role. + Experience with budget management, contract and budget administration, and vendor negotiations and management. + Experience with large scale migration and upgrade projects that may include network, datacenter, application and end user technologies. + Telecommunications experience working with a telco or utility provider preferred. + Relevant certifications (e.g., Cisco CCNA/CCNP, AWS/Azure Certifications, etc.) are a plus. **PHYSICAL REQUIREMENTS** + Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery. + Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA. **KNOWLEDGE, SKILLS, AND ABILITIES** + Strong written and verbal communications skills with the ability to collaborate effectively across teams. + Strong problem-solving skills. + Ability to make sound decisions under pressure. + Ability to manage teams who architect, design, install, maintain and support network and telecommunications technology and/or construction. + Working knowledge of server and cloud infrastructure, networking, security, and data center operations. + Detailed knowledge of industry best practices and emerging technologies in IT infrastructure. + Detailed knowledge of ITIL systems and best practices. **WORKING CONDITIONS** + General office environment. + Occasional travel to support technical and project needs. + Supervise field visits which may include exposure to hazardous environments such as moving trains and other vehicles, electrically energized conductors, construction noise, dust, and weather conditions. + May be required to work various extended hours (including nights, weekends, and holidays) in order to meet project deadlines or respond to CTA emergencies. + Must be available to respond to calls or email inquiries outside of regular work hours. + This position is considered a "C-List" position under the “Revolving Door” prohibition within the State Officials and Employees Act (5 ILCS 430/5-45), which contains a number of post-employment restrictions CTA employees in C-list designated positions must follow. Among other requirements listed in this statute, CTA employees in C-list designated positions are required to follow State notification procedures to the Office of the Executive Inspector General prior to acceptance of any applicable non-State employment or may be fined significant penalties. **EQUIPMENT, TOOLS, AND MATERIALS UTILIZED** + Personal computer, related software (Microsoft Word, Power Point, Excel), and other applications required by the department. + Standard office equipment. **Additional Details:** Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts. Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target. Applicants, if hired,must comply with CTA's residency ordinance. CTA IS AN EQUAL OPPORTUNITY EMPLOYER No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided. During the hiring process, CTA's Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness. Please click link below to review the benefits offered at the CTA. https://www.transitchicago.com/hrbenefits/ **Primary Location** : USA-Illinois-Chicago **Job** : Information Technology **Job Posting** : Feb 14, 2025, 10:54:38 AM **Position Type:** : Full-time Permanent (FTP) **Req ID:** 2500002I