The Director of IT - North America is responsible for regional management of Run Time Operations within North America. This role will work in a matrixed organizational structure, supporting external and Internal stakeholders, to ensure the smooth running of functions within the IT organization. The role is multifaceted, and encompasses a wide variety of HR, financial, operational, administrative and reporting tasks in order to make sure that business and administrative operations are monitored, managed and maintained, and the associated stakeholders are kept abreast of matters which may concern them.

KEY RESPONSIBILITIES

Regional Systems Management and Integration Function

Leads the IT Warehouse Conversion, infrastructure conversions, field services and IT operational metrics for North AmericaAccountable for ensuring that regional infrastructure meets the demands of the business, orchestrating delivery across several Service ProvidersProvides feedback to Global Infrastructure Engineering team, on regional requirements and needs, to ensure incorporation into the Lineage Global Standard.Manages the regional service provider(s) performance of the services agreed to by the master services agreement for consistency, with both the spirit and the letter of the agreement, as well as operational performance metrics.Works with Business Stakeholders and Global Infrastructure teams to develop and maintain disaster recovery plansEnsures a positive end user experience for team members, within the region.Manages and monitors escalated service provider issues, change management processes, and escalation procedures within the regionResponsible for regional coordination of any acquisition related projects and moving them to Lineage Standard infrastructure and applications.Ensures timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issuesAssists in the prioritization of capital expense prioritization within the region. Champions Continuous Improvement and works with global Service Delivery function to make sure this is effectively carried out within the region.Accountable for communicating status of IT projects with business stakeholders. This includes working with stakeholders to facilitate risk and issue resolutions with the IT Global planning function and the business.   

Establishing & Implementing Standards

Provides effective leadership in support of the North American IT organization including resourcing, budget, structure, and policies and proceduresEstablishes, maintains and monitors IT budgetsImplements, adheres and monitors security compliance to Lineage Global Standards, and regional requirements.

Build a High-Performing Team

Creates vision, clear direction, and strategy for the teamEnsures successful processes and organizational structure of the Delivery teamEstablishes, manages, and coaches team with clear objectives and performance expectationsAttracts, motivates, develops, trains and retains highly skilled associatesMonitors and improves team efficiency, effectiveness, and impactLeads and enables enterprise-wide thinking in the teamCreates an environment that values employees and encourages cooperation, open communication, and teamworkServes as a role model by demonstrating a commitment to company values, high performance standards, workplace diversity, and driving results.

KEY QUALIFICATIONS

10+ Years in IT, Systems, Supply Chain, Applications ProjectsBachelor’s Degree Required.Demonstrated success in managing IT teams and functionsProven experience in executive stakeholder management and collaboration.Experience with and knowledge of IT outsourcing activities in a managed services environmentStrong process management, negotiating, influencing and problem resolution skillsProven ability to effectively prioritize and execute tasks in a high-pressure environmentExperience in business systems and process planningKnowledge of business environment, service requirements and hospitality cultureDemonstrated ability to assess customer/client needs, creatively approach solutions, decide, and influence appropriate courses of actionStrong verbal and written communication skills with the ability to articulate complex technical ideas in easy-to-understand business termsAbility to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment, as well as a matrixed organizational structure. 

Why Lineage?

This is an excellent position to begin your career path within Lineage! Success in this role enables greater responsibilities and promotions! A career at Lineage starts with learning about our business and how each team member plays a part each and every day to satisfy our customers’ requirements. Beyond that, you’ll help us grow and learn on our journey to be the very best employer in our industry. We’ll ask you for your opinion and ensure we do our part to keep you developing and engaged as we grow our business. Working at Lineage is energizing and enjoyable. We value respect and care about our team members.

Lineage is an Equal Employment Opportunity Employer and is committed to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful harassment and retaliation.  Lineage will not discriminate against any applicant on the basis of race, color, age, national origin, religion, physical or mental disability or any other protected status under federal, state and local law.

Benefits

Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.