Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Learning & Development Strategy and Ops

Overview:
The Learning & Development organization at Mastercard has the privilege of enabling and fostering the learning and skill development of all of Mastercard's 35,000+ employees – from onboarding to role-based skills and leadership development.

The Director of Learning & Development Strategy and Operations is a key leadership role in the Learning & Development organization, functioning as a Chief of Staff to the Chief Learning Officer and reporting directly to the Chief Learning Officer. In this capacity, this role will lead and oversee the L&D organization’s portfolio of programs and offerings, capacity management, budget management, vendor management, process management and improvement, inquiry management experience, and internal communications and stakeholder engagement.

The ideal candidate will have a strong track record of creating structures and systems from ambiguity, with the wisdom to balance flexibility where needed, diplomacy to build strong relationships across a wide range of internal stakeholders, and gravitas to represent the L&D organization in different forums.

Role:
Program Management: Oversee the entire portfolio of L&D programs and offerings to ensure timely design and delivery, identifying any capacity issues or resource reallocation needs.

Budget Management: Oversee the L&D budget, including financial forecasting and invoice tracking and reconciliation, to ensure budget targets are met.

Vendor Management: Manage the L&D vendor portfolio, including third-party due diligence processes and executing vendor portfolio rationalization strategies.

Operational Rhythm: Sustain the regular operating rhythm of the L&D organization and leadership team, including weekly leadership team meetings, quarterly operating reviews, quarterly L&D reports, and quarterly L&D town halls.

Presentations and Communications: Support the Chief Learning Officer on various executive-level presentations and communications / change plan to keep HR partners engaged and informed on L&D initiatives and progress

Process Documentation: Ensure all L&D processes are documented, stored, and managed to maintain audit readiness.

Process Improvement: Identify and lead process improvement initiatives.

Inquiry Management Experience: Work closely with Tier 1 and Tier 2 support teams to continuously identify root causes and reduce inquiries for avoidable learning/training issues.


All About You:
Skills and Qualifications
- Advanced Program Management skills: demonstrated experience in program managing a large portfolio of complex initiatives and projects with a high degree of interdependencies

- Strong Communication and Presentation Skills: demonstrated ability to distill complex information into a simple narrative using different presentation / communication frameworks depending on audience; excellent PowerPoint skills are essential

- Analytical Skills and Financial Acumen: Excellent analytical skills and financial acumen with the ability to interpret and synthesize data into a recommendation to inform sound decision-making.

- Strategic Thinking and Enterprise-wide Mindset: Strategic thinker with the ability to see the big picture and interconnectivity and interdependencies across the organization; and from these perspectives be able to form meaningful connections that drive greater impact and scale

- Adaptability and Problem-Solving: Flexible and adaptable, with strong problem-solving skills and high learning agility; experienced in working under tight deadlines with shifting/competing priorities.

- Culture Building and Employee Experience: Passionate about fostering an inclusive workplace; experienced in building a positive culture and enhancing employee experience.

- Global Experience: Experience working with global teams and understanding cultural sensitivities is critical. Candidates must be willing to work flexibly and travel as required to offices in all regions to be fully effective in this position.

Salary range:
$144,000-230,000

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.