The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Communications Business Partner for Merchant business supporting Large Enterprise and Small-Medium Business (SMB)

Job Description:

We are seeking a dynamic and strategic Director of Merchant communications to support internal and external communications for PayPal’s global Large Enterprise and Small-Medium Business (SMB) organizations, directly supporting business leaders driving PayPal’s merchant business. In this role, you will drive impact and champion our Merchant/B2B narrative externally by fostering heightened engagement and visibility with key stakeholders. The ideal candidate will possess a unique blend of internal and external communication skills, business acumen, and a deep understanding of how to translate complex financial and payments concepts into compelling narratives. 

As part of the Corporate Affairs organization, PayPal’s Corporate Communications team is responsible for sharing the company’s compelling story and business performance to key stakeholder groups, including employees, customers, business and trade media, and investors. We partner across the company with teams such as employee communications, finance, government relations, legal, along with functions that build programs to support our mission, explain our strategy, and enhance our corporate reputation. 

We are seeking a dynamic and strategic Director of Merchant communications to support internal and external communications for PayPal’s global Large Enterprise and SMB organizations, organizations that build products and strategy to serve merchants and businesses of all sizes. In this role, you will work closely with the Senior Director of Merchant Communications, along with our Merchant Communications team to raise awareness and drive impact both internally and externally.  

This role will report into PayPal’s Sr. Director, Head of Merchant Communications, Corporate Communications. 

Responsibilities: 

Executive Communications: 

Support executive communications for EVPs leading our Large Enterprise and SMB businesses, developing communication strategies that align with leadership vision and business objectives 

Craft talking points, presentations, and communications for various internal and external engagements ensuring consistent messaging and alignment with company strategy 

Develop an external communication strategy to enhance visibility and reputation as a thought leader on key trends impacting businesses and merchants of all sizes 

Help curate executive LinkedIn and social strategy to engage with key audiences and raise visibility positioning PayPal as a leader in commerce 

 

Internal Communications: 

Develop and implement internal communication plans that keep employees informed, engaged, and aligned with the organization's technology vision and business priorities 

Manage internal platforms and channels to facilitate transparent and effective communication within the organization 

 External Storytelling: 

Develop and execute external communication strategies that showcase the company's merchant/B2B story to media, customers, industry influencers, and the broader public 

Drive thought leadership initiatives to promote PayPal’s merchant offerings, B2B innovation, and talent by positioning PayPal within key B2B trends, industry insights, and market dynamics 

Collaborate with subject matter experts to create compelling content, including articles, blog posts, and sponsored content 

Cultivate brand advocates within the organization and empower them to share our merchant story through various channels. 

Monitor and proactively address potential issues and crises. 

 

Ideal Qualifications: 

10+ years of experience in corporate, finance, or B2B/merchant communications 

Exceptional written and verbal communication skills, with ability to convey complex financial concepts to various audiences 

Experience working with C-level executives and a deep understanding of executive communication strategies 

Track record of successful thought leadership and external storytelling campaigns 

Familiarity with current communications trends and a passion for supporting businesses through innovative approaches

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

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PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$118700 to $246290

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.