Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

Purpose/Description:

Direct the development of dealer performance improvement programs and manage field personnel to achieve dwell time performance goals for the Mack and Volvo Truck brands. Lead the development and strategy related systems, tools and solutions utilized in the entire service process. Director will manage key dealership relationships and coordinate activity with aftermarket management team and dealer operations management teams. Will be overall lead to develop and implement fixed operations programs uniquely designed for the Dealer Certified Uptime process.

 

Core Responsibilities:

· Coordinate key activities with Dealer Development Management team to develop strategy for Dealer Certified Uptime process, including common objectives with truck sales and aftermarket organizations.

· Develop the overall Dealer Certified Uptime process strategy and KPIs that will lead to BIC support by OE brands and dealer network. Drive change in behaviour to ensure we are focused on uptime as defined by our customers and dealers

· Consolidate expense and investment requirements to guide prioritization and utilization of project budget.

· Develop overall service process business plan and activities to meet dealer dwell time performance targets, including service planning activities.

· Manage and lead the auditing of Dealer Certified Uptime process project financial assumptions including identification of opportunities and risks.

· Manage the development of various business scenarios of current and future dealer needs for fixed operations and simulate business impact on dealer performance.

· Responsible for the recruitment, training and development of the field process implementation team.

· Responsible for assessing and assuring the competency of the field support personnel, initiating training as needed and ensuring accountability through continuous evaluation.

· Interface with Aftermarket Business Development & Soft Products departments for support of common strategy

· Develop and lead the overall Service Planning strategy for the North American market that supports the execution of Service Contracts and future fixed operations programs.

· Support future strategic network initiatives as outlined by senior management
 

Who are you?

Critical Competencies:

· Leadership & Strategic Vision

· People Development

· Change Management

· Agility & Continuous Improvement

· Communication and Collaboration

· Customer Experience Enhancement

· Emerging Technology Integration

· Long-term Planning

 

Minimum Education and Experience:

· Bachelors Degree in Business, Engineering is required

· MBA preferred

· A minimum of five years of experience in team leadership is required.

· A minimum of 5 years of experience in service operations or project management, including field exposure.

· Strong Understanding of dealer fixed operations

· Knowledge of business procedures at the corporate level

· Ability to function in an internal and external business environment

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits.  You will enjoy:    

Competitive base pay  

Comprehensive medical, dental and vision insurance  

Generous PTO  

Tax deferred retirement plans, varied by business; 401(K) with company match  

Global organization with expansive career growth opportunities  

Volvo Group University for professional and personal development  

Workplace health/wellness and reimbursement programs  

On-campus fitness center and café  

Avid approach to Sustainability  

Culture with a passion for Diversity, Equity, and Inclusion for all  

We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and personal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.  

 

Ready for the next move?

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

 

We value your data privacy and therefore do not accept applications via mail. 

 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

 

Founded in 1900, Mack Trucks is an iconic brand that embodies the American spirit: pioneering, hard-working, authentic and ambitious. Mack trucks are recognized around the world as “The American Truck You Can Count On,” thanks to our durable, reliable and application-driven vehicles that get the job done. 

Volvo Trucks, founded in Sweden in the late 1920s, is a brand centered around innovating for people – to make life easier, better, and safer. We are determined to lead the way towards a sustainable transport industry, in which we are equally determined for our customers to be successful and stay in the forefront.  

By joining our North American Group Truck brands (Volvo & Mack), you will be part of a global and diverse team, where we work with passion, we trust each other, and we embrace change to stay ahead. By working together, we can provide innovative solutions that add value over time and help us create the world we want to live in.