8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.

We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.  

As an organization, we are looking for Team8s who are AI-proficient, open to innovation, and skilled in leveraging AI for efficiency and growth.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Key Responsibilities

Incident Management: Develop, refine, and manage incident response procedures to ensure rapid detection, diagnosis, and resolution of issues.

Change Management: Own and enhance the change management framework, ensuring proper planning, approval, testing, and deployment of network changes with minimal risk.

Monitoring & Performance Optimization: Establish key performance indicators (KPIs) to proactively identify and mitigate issues.

Stakeholder Collaboration: Work closely with cross-functional teams, including IT security, DevOps, and business units, to ensure network operations align with organizational objectives.

Risk Assessment & Compliance: Ensure adherence to regulatory, security, and compliance standards related to network operations.

Team Leadership & Development: Lead, mentor, and develop a team of operations staff, fostering a culture of continuous improvement.

Vendor & Partner Management: Collaborate with external vendors, service providers, and third-party partners to ensure optimal performance and service agreements.

Disaster Recovery & Business Continuity: Develop and maintain robust contingency plans and disaster recovery strategies.

Qualifications & Experience

Bachelor’s degree in Computer Science, Information Technology, or a related field (Master’s degree preferred).

10+ years of experience in network operations, with at least 5 years in a leadership role.

Extensive experience with enterprise network infrastructure, including LAN/WAN, firewalls, VPNs, SD-WAN, cloud networking, and data center operations.

Proven expertise in incident management and ITIL-based change control processes.

Strong knowledge of network monitoring tools, performance optimization, and security best practices.

Exceptional leadership, decision-making, and communication skills.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.