We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute. To learn more about CIBC, please visit CIBC.com (https://www.cibc.com/en/about-cibc.html) **What You'll Be Doing** The Director of Operations Management (Director) provides senior leadership and direction to a major US operations division, which may encompass several large, complex, or more risk intensive operations departments. The Director will be responsible for the performance and results of this critical division and ensure that the bank’s strategic, transformational, and tactical objectives are being met. In addition, there is a strong emphasis on effectively running, protecting and transforming the bank to support the bank’s growth and complexity, to meet regulatory and risk demands, and to meet internal and external client expectations. To be successful, the Director must be a strong communicator and collaborator, focus on a reliable and resilient production environment to support client demands, operate in a well-controlled environment with a risk mindset, effectively acquire and develop talent, embrace diversity, and appropriately build relationships and align with enterprise/Canada standards and expectations. **How You'll Succeed** + Provide strong leadership and management that will meet strategic, transformational and tactical objectives for the division + Effectively run, protect and transform the division to meet the bank’s growth, regulatory, and complexity demands + Measure results to assess performance relative to objectives + Develop and maintain strong reporting to manage the business, including KPIs + Lead and embrace a strong culture that includes an emphasis on communication, collaboration, process improvement, risk mindset, operational resilience, and being a champion for change + Lead and coordinate prioritized projects + Ensure day-to-day activities are effectively managed, including implementing and adhering to policies and procedures + Collaborate effectively with partners across TI&I and internal partners outside TI&I including, Treasury Management, all lines of business, HR, and Risk functions + Effectively manage and oversee third party vendors + Acquire and develop talent + Embrace and promote a culture of diversity and inclusion + Build strong relationships with enterprise/Canadian CIBC partners and align with appropriate enterprise standards and expectations **Who You Are** + Bachelor’s Degree required, Master’s Degree an asset + Strong management experience (10+ years) and proven ability to manage a team of employees + Risk and control focus and experience + Effective verbal and written communicator + Strong collaborator + Change management experience + Vendor management experience + Process optimization/lean six sigma experience a plus + Strong analytical capabilities + Ability to present in a clear and concise manner to senior management or committee level groups + Proficient in MS Office Suite + Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability. California residents — your privacy rights regarding your actual or prospective employment (https://us.cibc.com/en/about-us/california-consumer-privacy-act-employment.html) **At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $150,000.00 - $180,000.00 for the Chicago market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus** **component** **. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.** At CIBC, your goals are a priority. We start with your strengths, ambitions and strive to create opportunities to tap into your potential. **What you need to know** + CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com + You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. + We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us. **Expected End Date** 2024-12-31 **Job Location** IL-70 W Madison St, 9th Fl **Employment Type** Regular **Weekly Hours** 40 **Skills** Analytical Thinking, Business Operations, Mentoring Staff, Operations Management, Operations Support, People Management, Prioritization, Process Improvements, Resource Allocation At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 44,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.