Director, Operational Risk (Capabilities and Technologies)

You Lead the Way. We’ve Got Your Back.

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully compliant manner with all applicable regulatory expectations. GRC creates and maintains the overall risk management framework, performs independent risk management assessments, and monitors applicable risks.

Colleagues at GRC are passionate about our commitment to drive the Company’s goals of growth and progress by creating a culture of risk awareness and proactivity around regulatory matters.

The Operational Risk Management (ORM) team facilitates and monitors the implementation of effective operational risk management programs throughout the company, and oversees risk ownership throughout business units, products, and processes.

The objective of the ORM Governance team is to develop, oversee and strengthen the organization’s ORM framework to ensure that governance structures, policies, and procedures are robust, effective, and align with regulatory requirements and best practices.

ORM Governance is looking for a Director who will lead the development, enhancement, and implementation of technology, capabilities, and product strategies within the Global Risk and Compliance organization. This role focuses on driving operational risk transformation by aligning business needs with technological solutions, ensuring scalability, regulatory compliance, and innovation. The Director will collaborate closely with stakeholders across risk, compliance, and IT to deliver effective tools and systems that enhance the risk management framework.

Key Responsibilities:

Lead the strategic development of risk and compliance technology capabilities that support the operational risk management framework, including risk identification, monitoring, reporting, and control.
Oversee the design and implementation of product strategies that enhance operational risk systems, working closely with business units to ensure alignment with risk transformation goals.
Manage and prioritize a portfolio of technology initiatives that improve risk data management, workflow automation, and regulatory compliance tools.
Collaborate with global risk leaders, compliance teams, and technology stakeholders to identify emerging risks and build innovative solutions that address these risks effectively.
Drive the adoption of advanced technologies such as AI, machine learning, and data analytics within operational risk management processes.
Ensure that the risk and compliance technology solutions meet regulatory standards and are adaptable to evolving global regulatory environments.
Lead cross-functional teams to implement large-scale risk transformation projects, ensuring on-time and within-budget delivery.
Monitor and improve end-to-end risk capabilities through continuous evaluation of systems, tools, and processes, ensuring they are effective in mitigating risks.
Ensure seamless integration of risk management systems across the organization, enabling comprehensive risk reporting and insights for senior management.
Provide thought leadership in risk and compliance capabilities, keeping up with industry trends, innovations, and best practices to drive continuous improvement.

Minimum Qualifications:

7-10 years of experience in operational risk management, compliance, or risk technology, with a proven track record of leading capabilities and product strategy initiatives. Experience in managing risk transformation projects, particularly in building and implementing large-scale technology platforms. Demonstrated expertise in developing product and technology roadmaps, with a focus on operational risk, compliance, and regulatory requirements. Understanding of global risk management frameworks, and familiarity with financial industry regulations, including Basel, SOX, and CCAR. Proven ability to drive technological innovation in risk and compliance, with hands-on experience using AI, machine learning, and advanced analytics. Experience in managing cross-functional teams and working with senior stakeholders to align technology and business strategies in risk management. Strong analytical and problem-solving skills, with the ability to assess complex risk environments and deliver effective solutions. Excellent communication and leadership skills, with the ability to lead diverse teams and present risk management solutions to senior leadership. A Bachelor’s degree in Risk Management, Business, Technology, or related field is required

Additional Details:

Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements:
Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

This role is not open to visa sponsorship according to business requirements.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

To know more about our recruitment process, you may watch this short video – What to Expect: Recruitment at American Express

ORMCM