UPMC is excited to invite you to apply for the Director of Operations, Primary Care position! This position offers a Monday to Friday schedule, with day shift hours from 7 AM to 5 PM. We are seeking candidates with medical office experience, ready to work with a dynamic Physician Network and contribute to the continued success of our operations. Apply today to join a great team and receive a robust Totals Reward package!

Responsibilities:

Supervise coding and charge entry staff to improve revenue processes and address insurance and reimbursement issues within community-based BU. Foster a culture of service excellence by consistently meeting internal and external customer requirements. Lead assigned committees and oversee special project activities, providing direction and leadership. Implement and evaluate quality initiatives to improve patient outcomes, including patient access and satisfaction efforts. Collaborate with managers and division chiefs to develop action plans that exceed customer expectations and improve service levels. Develop, monitor, and manage BU operating and capital budgets, ensuring compliance with financial goals across departments. Oversee charge lag processes to ensure timely fee entry into EPIC systems and maximize reimbursement strategies. Manage human resources functions within BU, including recruitment, performance evaluations, and staff mentoring, while ensuring compliance with regulatory standards.