The Director of Operations is responsible for driving operational excellence, ensuring Red River employees have the tools, processes, and insights they need to succeed. This role oversees sales analytics, CRM management, and process optimization to enable predictable and scalable revenue growth. The Director of Operations will have proven experience in sales data analysis and business process architecture. Providing exceptional customer service to external customers and our internal sales organization is paramount. Critical job functions of the Director of Operations include providing accurate forecasting of pipeline opportunities and understanding all elements of the quote to cash process. 

Key Responsibilities:

Process Optimization:

Standardize and streamline sales processes to ensure efficiency and alignment across teams.Identify bottlenecks or inefficiencies in the sales cycle and implement solutions to reduce friction.Drive forecast accuracy through data integrity, tool utilization, and pipeline knowledge

Technology and CRM Management:

Ensure data accuracy and integrity within sales systems.Evaluate and recommend new technologies to enhance sales productivity and reporting capabilities.

Analytics and Reporting:

Provide actionable insights to leadership by analyzing sales performance and pipeline metrics.Create and maintain dashboards to track sales trends, team performance, and forecasts.Generate ad-hoc sales/financial reports to support strategic decision-making.

Team Leadership and Collaboration:

Act as a trusted advisor to the sales leadership team on operational matters.Daily interactions with CRO, Sales VP’s, Sales Directors, AEs, SEs and FinanceProactively manage and strive to maintain high levels of quality, accuracy and processes consistent within the organization.

Qualifications:

7+ years of experience in operations or revenue operations, with 3+ years in a leadership role.Expertise in CRM systems and sales automation tools.Strong analytical skills, with proficiency in data visualization tools like Tableau or Power BI.Proven track record of process improvement and driving operational efficiencies.Exceptional communication and interpersonal skills to influence cross-functional teams.

Key Competencies:

Strategic thinking with the ability to execute operationally.High proficiency in forecasting and financial modeling.Strong leadership and team management capabilities.Detail-oriented, organized, and data-driven.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates.  Red River will not tolerate discrimination or harassment based on any of these characteristics. 

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.