With over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

This position is to be based in the home country of the successful candidate, where World Vision International is registered to operate.

World Vision is one of the world’s largest INGOs, with over 35,000 staff operating in nearly 100 countries. The organisation delivers humanitarian aid to populations in some of the most challenging and complex environments. The Security, Safety & Resilience (SSR) group combines the people risk and resilience functions of staff care, safety, security, organisational resilience, fleet management and employee relations/staff conduct into a single forward-looking business unit. SSR has a key focus on ensuring that people are at the centre of risk and resilience practice; while also creating agile, innovative and dynamic ‘end to end’ security, safety and resilience solutions across the organisation.

The Director, Organisational Resilience is the strategic leader for Organisational Resilience practice across the organisation, acting as the thought leader and process owner for Crisis (CM) and Business Continuity Management (BCM) practice - championing a resilience culture in field operations and critical business functions. The role leads the design of policy, strategy and operational frameworks that allow World Vision to prepare for, respond to, and adaptively recover from adverse events using a ‘continuous improvement’ approach. World Vision operates in complex, dynamic and fragile operating contexts; its resilience systems and practice must be flexible and contextualised. The role holder will not only deliver strategic and operational resilience frameworks, but will also be expected to coach senior leaders through adverse events and at times take the lead in managing critical events. The position is also part of the SSR senior leadership group and is expected to contribute to the overall SSR strategy and operational delivery as required.

Strategy Development

Drive continuous improvement and innovation in the development of Organisational and Operational Resilience frameworks that encompass current industry Risk, Crisis Management (CM) and Business Continuity Management (BCM) standards and practice.   Proactively lead the development of holistic and coordinated resilience plans, policy, practice and operational delivery that increases the organisations resilience capability and awareness.  Act as a strategic link for connecting resilience practitioners across all levels of the organisation.Act as the strategic thought leader and ‘subject matter expert’ SME regarding resilience preparation, response and recovery activities across the organisationFoster and maintain internal and external relationships to ensure continuous improvement and relevance and across all aspects of crisis management

Technical Support  

Actively collaborate with senior management teams at multiple levels across the organisation (Executive, Regional and Field Office) to design ‘Crisis Management Team’ (CMTs) & Incident Management Team (IMT) structures and practice.Build strong engagement with SSR functional leads and organisational critical business functions (P&C, Finance, Enterprise Risk, Global Technology and Field Operations) to promote resilience practice.Assist in the development of risk identification and CM planning, mapping of points of failure and recovery plans.Develop learning strategies and training that tests structures, processes and leadership in preparing for adverse events. 

Capacity Building

Take the lead in building a network of resilience focal points across the organisation, developing practice and including support for training and periodic simulation exercises. Coordinate assessment, development and implementation of regional capacity building plans for CM & BCM.Collaborate with SSR Development & Capacity group to develop, facilitate and, where appropriate, conduct training in CM & BCM practice.Support professional development of operational staff in CM & BCM practice.As appropriate, consult on the initial stages of program assessment and proposal development to ensure that an end-to-end solution can be developed and adequately resourced.

Operational Support

Coach senior leaders and management groups through significant adverse events as required, providing technical advice in framing the issue, stabilising the event and providing potential solutions to recover from the event. Provide surge capacity for CM events and may be required to take the lead role at times. Support critical business and operational management groups in reviewing Risk Registers, CM and BCM requirements and assist in the development of mitigation strategies with officesMonitor regional security incident reporting, case management and crisis escalation and ensure the appropriate dissemination of information during critical incidents and emergencies.Build a network of CM/Resilience focal points to monitor emerging trends and monitor ‘surge capacity’ requirements for critical incidents that are beyond the scope of national or regional offices.  

Knowledge Management 

Lead the process of continuous learning on internationally accepted practice and standards in CM & BCM, identifying tools and processes that can be implemented into World Vision operational contexts.Encourage mutual learning on resilience issues at the global, regional and country level.Conduct analysis to identify emerging organisational needs and solutions within the changing humanitarian landscape. Ensure resilience policies and practices are informed by industry research and are in alignment with organisational standards, legal considerations and international best practice.Oversee the application of acquired learning, research findings and technological advancements to the operating strategy.Support engagement as well as the development of communication channels across the Partnership and support the development of regional fora/networks.Assess potential organisational ‘digital platforms’ for CM and BCM events and delivery. Facilitate the documentation of best practices and contribute to the community of practice and centre of excellence. Provide a macro view of the regional contexts to assist threat identification and planning.

Quality Assurance

Provide oversight and review consistency of CM & BCM processes at all levels of the organisation, ensuring they are aligned with overall organisational strategy and business goals.Support and advise business and operational groups in ensuring resilience structures are consummate with context risks and are responding to changes in the risk profile.  Develop effective management reporting on resilience metrics and leverage data from SSR and across the organisation for continuous improvement and prioritisation.

Internal & External Liaison & Coordination

Act as a strategic link for connecting resilience practitioner network across all levels of the organisation.Work with SSR, critical business function and operational leads to ensure that they are adequately aware of potential resilience issues.As part of the wider SSR leadership group promote mutual learning, support and accountability.Identify and develop strategic internal and external networks to share information on issues affecting humanitarian operations.  

REQUIRED KNOWLEDGE, SKILL AND EXPERIENCE

Relevant bachelor’s degree, or post graduate qualification in Organisational Resilience, Security Management, Risk Management, Strategic Studies, International Relations or Emergency Management or other relevant management disciplineFormal qualification in Crisis Management or Business Continuity, membership of relevant industry professional body (IRM, BCI etc)5-7 years of experience in leading knowledge of Crisis Management, Business Continuity Management and Organisational Resilience practice in a complex organisation.Ability to operate effectively and responsively in a fast-changing, ambiguous environment and deal with high-pressure situations calmly with energy and resilience while managing multiple priorities and deadlines, often with sporadic and conflicting information.Demonstrated business acumen and general management skills with established change management experience, political savvy and project management skills. Must know how to get things done through formal and informal channels as efficiently and effectively as possible. Proven experience in the development performance measures and meaningful business metrics. Excellent strategic and analytical skills with a demonstrated ability to develop strategy and business outcomes in a large complex organisation.  A well-developed ability to critically analyse complex information, make effective decisions, present completing arguments and create effective pragmatic solutions.  A strategic thinker who can work with complex ideas, connect disparate issues and turn concepts into tangible actionsExcellent communication and interpersonal skills sufficient to establish effective relationships at senior levels, gain credibility and influence senior decision makers. Solid interpersonal, negotiating and networking skills.Effective in written and verbal communication in English. Additional language skills desirable (French/Spanish).The position requires ability and willingness to travel internationally up to 30% of the time and includes travel to high-risk locations with minimal notice.Ability to work regularly outside of business hours sometimes in hazardous conditions. Will be expected to manage high stress events.

Preferred Experience, Knowledge and/or other Qualifications:

Relevant Master degree or other advanced degree in Security Management, Risk Management, Strategic Studies, International Relations or Emergency Management. Or other management disciplinePrevious senior experience in the professional security, crisis or emergency management arena (INGO, Corporate, Military, Law Enforcement, or Emergency Services). Sound knowledge of INGO security practices with proven experience in security risk assessments, security planning and crisis management in the humanitarian context would be an advantage.  Skillful communicator with advanced influencing skills that can transcend boundaries and work effectively across all levels of a complex organisation.

Applicant Types Accepted:

Local Applicants Only