**Additional Information** **Job Number** 25005411 **Job Category** Owner Services **Location** Spain Area Office, Carrer de la Marina 19-21, Barcelona, Barcelona, Spain, 08005VIEW ON MAP (https://www.google.com/maps?q=Spain%20Area%20Office%2C%20Carrer%20de%20la%20Marina%2019-21%2C%20Barcelona%2C%20Barcelona%2C%20Spain%2C%2008005) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **POSITION SUMMARY** The Director, Owner & Partner Relations provides strategic account management to a portfolio of owners, franchisees and franchise hotel owners across Southern Europe. The key areas of focus are: + Effective account management of a portfolio of Owner & Partners focusing on: driving fees, ensuring brand compliance, holding owners and franchisees accountable to renovation cycle commitments, fielding initial contractual re-up conversations, and raising engagement. + Support the continent’s growth structure by increasing Marriott’s preference with his/her portfolio of Owners & Partners. + Support the continent’s growth by screening new operators and partnering with development for proactive and strategic franchise footprint expansion. + Communicate and collaborate with Asset Management to ensure the company’s position is protected and enhanced during relicensing, re-ups, and/or contract changes. Take the lead in some workouts such as contract extensions or renovations. + Work closely with the Owner and Partner Commercial Director and Owner and Partner Operations Director in the region to ensure brand compliance and top line maximisation. + Coordinate as appropriate with the broader EMEA Owner and Partner Support Organisation, Legal, CLS, and GD to ensure senior leadership is aware of situations when his/her portfolio of franchisees is at risk of breaking contractual obligations relating to design and operational standards. **SCOPE** This position is a member of the franchise support organisation dedicated to supporting the owner community tasked with ensuring fees and customer loyalty continue to grow. Location: Spain **EXPECTED CONTRIBUTIONS** **Provide strategic leadership to his/her portfolio of Owner & Partner and their hotels:** + Collaborates with the wider Owner & Partner Support team to ensure that: + Processes and systems are in place to provide effective support of a portfolio of Owner and Partners and their hotels. + Support resources are effectively deployed across his/her portfolio of Owner & Partners and their hotels. + A la carte add-on services are made available, and marketed to, Owner & Partners. + Personal / portfolio goals are met and exceeded. **Account Management of franchise partners:** + Serve as a single point of contact to answer Owner & Partner questions and/or identify necessary resources to enable franchisees to leverage the Marriott system and achieve optimal results. + · Work with line manager to design and deliver forums that allow Owners & Partners to engage with the brands, continent leadership, commercial resources, operational resources etc… to further benefit from their franchise arrangements with the company. + · Ensure that Owner & Partners are successfully account managed to drive owner / franchisee preference: + Form deep partnerships and strong relationships with Owners and Partners. + Offer regular, two-way interaction points with Partners / owners to provide performance updates. + Act as brand / company advocate to Owners & Partners. + Ensures that Owners & Partners are successfully account managed to drive unit growth: + Work closely with line manger to partner with Development to expand the portfolios of company branded units operated by portfolio of Owners & Partners. + Ensures that Owners & Partners are successfully account managed to drive fee growth: + Provide guidance to Owners & Partners on getting the most from company systems and infrastructure. + Advocate the use of a la carte services to help franchisees generate improved customer loyalty and revenues. **Development support, new prospective operators screening and operational input into relicensing, and contract amendments as required:** + Development support: + Engage with the development team on an ongoing basis to ensure that the Marriott Franchise Value Proposition is well articulated and shared with prospective owners + Participate in development pitches + Support negotiations on franchise agreements as required to ensure clarity around value, cost and benefit of MI partnership + · Screen new prospective brand operators: + Ensure cross-functional compliance to new franchise screening process + Ensure every new prospective brand franchise partner is assessed for operational competency + Present a summary of each prospective new operator to line manager for approval + Partner with Asset Management to ensure: + Contract amendment and relicensing protocols are followed + Provide operational and technical input during renegotiation and relicensing **Coordination with internal stakeholders to ensure contractual obligations are met:** + Track and follow up on ‘Authority To Open’ requirements to ensure compliance + Work with CLS and GD to ensure updates to the standards and renovation cycles are being adhered to + Support efforts to ensure accounts receivables balances are kept to a minimum **Other Responsibilities** + Holds himself/herself, and the entire team, accountable to a high level of business ethics. + Performs other related tasks as assigned by management. + Complies with Marriott International policies and procedures. + Ability to travel up to 60% of working time **CANDIDATE PROFILE – KEY TALENTS AND EXPERIENCE DESIRED** **REQUIRED:** + Over five years progressive experience in a Finance, Asset Management, Operational or a Commercial discipline is essential. + Excellent communication and coordination skills. + Experience with; hotel operations, owner relations, sales/marketing/revenue, and a broad knowledge of the company’s organization and resources is preferred. + A working understanding of financial and development opportunities is preferred, must be able to evaluate potential new owners. + Experience evaluating business trends and developing and successfully implementing new business programs and strategies that enhance multi-unit business performance. + Demonstrated success in evaluating risks and developing proactive strategies and plans to mitigate business issues. + Strong ability to operate in a matrix environment and can demonstrate exceptional ability to influence key stakeholders. + Knowledge of managing owner/franchise relationship issues is preferred. + Strong business acumen skills that include sound knowledge of the business economics and the ability to translate that knowledge into systematic and effective account management practices. + Strong diplomacy skills to go beyond effective relationship management to also being adept at tactfully representing Marriott’s interests with external partners in difficult situations. + Must be able to gain commitment to get buy-in, participation and compliance with existing agreements or new initiatives, even when there is significant cost or effort involved (e.g., capital expenditures for renovations). + Serve as a Marriott Culture Champion by acting as a role model and cultivating the Marriott culture within franchise companies that do business with Marriott. + Strong project management skills and ability to independently manage multiple projects. **EDUCATION:** + Bachelor’s Degree required; advanced degree in Business or equivalent related area preferred. _Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._ Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.