Ann & Robert H. Lurie Children’s Hospital of Chicago provides superior pediatric care in a setting that offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider in the region with a 140-year legacy of excellence, kids and their families are at the center of all we do. Ann & Robert H. Lurie Children’s Hospital of Chicago is ranked in all 10 specialties by the U.S. News & World Report.

Location

680 Lake Shore Drive

Job Description

Manage the day-to-day operations of the Cash and Customer Service departments.Promote a customer service culture through appropriate education and management of staff.Ensure customer service issues are resolved in a timely manner. Uses effective service recovery skills to solve problems or service breakdowns when they occur.Serve as the initial point of contact for operations leadership to manage customer service and cash posting concerns.Consistently model our Service Principles in internal and external interactions.Contribute customer service information and recommendations for continues improvement.Develop and implement productivity, quality, and customer-service standards.Monitor status of staff workload using ad hoc and system produced reports that identify weekly activity performed, trends in activity and impact of unworked accounts. Provide feedback to staff regarding the status of assignments and instruction in processes that will resolve balances and meet or exceed best of practice standards.Ensures all cash is posted accurately and timely for both patient and non-patient accounts. Manages the daily reconciliation of the cash. Coordinate with Finance to assure all deposits related to Accounts Receivable are in balance.Implementation and testing of regulatory requirements affecting payment processing and cash posting. This includes adherence with the most current version of following X12 HIPAA mandated transactions. EDI 835 Health Care Claim Payment/Advice Transaction Set utilizing HIPAA-compliant ANSI standard Claim Adjustment Reason Codes and accompanying Remittance Advice Remark Codes, when appropriate. Coordinate with RCM PMO resources to identify process improvements, and coordinate activities for areas including, but not limited to remittance information for all RMO’s and changes pertaining to payment posting functions as well as review and test build of system upgrades or changes that effect payment processing, cash posting and refunds.Monitor self pay credit inventory and ensure resolution is occurring within regulatory requirements. Manage PLB accounts within established time frames.Investigate adjustments and refunds as necessary to assure that all appropriate efforts to resolve were successfully exhausted. Provide feedback to staff regarding errors in refund and adjustment transactionsAligns department goals and manages department resources and budgets to meet Lurie Children’s strategic objectives.

Knowledge, Skills and Abilities:

Bachelor’s Degree in Health Care, Management or Information Technology related field.  A combination of education and/or experience may be considered in lieu of the degree when the experience has been directly related to the functions of the job.Minimum five (5) years of experience with revenue cycle operations.  Excellent analytical, written and oral communication skills. Ability to articulate facts and ideas clearly and concisely.Working knowledge of personal computers and Microsoft Windows OS and applications.Ability to maintain a high level of integrity and confidentiality relating to employee/patient and hospital.

Education

Bachelor's Degree (Required)

Pay Range

$130,000.00-$214,510.40 Salary

At Lurie Children’s, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions. In addition to base salary, Lurie Children’s offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

Benefit Statement

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes:

Medical, dental and vision insurance

Employer paid group term life and disability

Employer contribution toward Health Savings Account

Flexible Spending Accounts

Paid Time Off (PTO), Paid Holidays and Paid Parental Leave

403(b) with a 5% employer match

Various voluntary benefits:

Supplemental Life, AD&D and Disability

Critical Illness, Accident and Hospital Indemnity coverage

Tuition assistance

Student loan servicing and support

Adoption benefits

Backup Childcare and Eldercare

Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

Discount on services at Lurie Children’s facilities

Discount purchasing program

There’s a Place for You with Us

At Lurie Children’s we embrace and celebrate diversity and equity in a serious way. We are committed to building a team with a variety of backgrounds, skills, and viewpoints — recognizing that diverse identities strengthen our workplace and the care we can provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging and allyship. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.  

Lurie Children’s and its affiliates are equal employment opportunity employers.  We value diversity and are committed to creating an inclusive environment for all employees.  All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email: candidatesupport@luriechildrens.org