Netflix is one of the world’s leading entertainment services with 283 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

 

The Role

About This Role

We are seeking an experienced Payments Director to join our EMEA Payments team, focusing on the UK/Ireland and Benelux regions. This is an individual contributor role that combines deep payments expertise with strategic thinking to drive Netflix's payment strategy across these key markets.

Our EMEA Payments team is responsible for ensuring Netflix members can easily pay for their subscriptions while we optimize our payment stack for acceptance rates, costs, and member experience. As we continue to grow and evolve our offering, including live, gaming and other verticals, our payments infrastructure must scale accordingly.

Key Responsibilities

Develop and execute a comprehensive payments strategy for UK/Ireland and Benelux markets, including local payment methods, banking relationships, and regulatory compliance

Own key payment metrics in assigned territories and derive actionable insights to improve customer experience, performance, and cost efficiency

Drive innovation in payments by considering consumer needs, regulatory environments, and technological trends

Lead complex, cross-functional payment initiatives that impact millions of members and significant revenue streams

Partner with Product, Engineering, and Business Development teams to identify and implement innovative payment solutions

Collaborate cross-functionally with Legal, Policy, Marketing, Finance and Customer Service teams to drive growth initiatives

Navigate the evolving regulatory landscape (PSD3/PSR, SCA, etc.) and ensure Netflix's compliance while maintaining a frictionless member experience

Analyze payment performance metrics and market trends to optimize our payment stack

Negotiate and manage contracts with payment partners

Build and Manage relationships with financial institutions, card schemes and with key financial partners, payment service providers, and industry stakeholders to ensure best-in-class payment performance and innovation

Drive payment cost optimization while balancing member experience and business needs

Represent the Payments team across the company and engage in strategic discussions with executives

Qualifications

10+ years of experience managing large CNP/recurring payments, from a merchant, issuer, acquirer or payments service provider perspective

Deep knowledge of payments technologies and exosystem relevant to UK/Ireland and Benelux regions

Strong track record of driving strategic initiatives in a global technology company

Experience with payment regulations, particularly PSD3/PSR, Strong Customer Authentication, SEPA iCT and DD

Extensive experience partnering and negotiating with card processors, card schemes, banks, and fintechs

Strong analytical skills with the ability to use data to make strategic decisions

Proven ability to influence without authority across multiple stakeholder groups

Excellence in data-driven decision making and strategic thinking

Strong business acumen with the ability to balance member experience, technical constraints, and business objectives

Exceptional communication skills with the ability to articulate complex payment concepts to diverse audiences

Comfortable with ambiguity and able to thrive in a fast-paced environment

Impeccable judgment and integrity; ability to make key decisions quickly and autonomously

Existing network of relationships across markets

Additional languages relevant to the region are a plus

Willingness to travel as needed across the assigned territories

Ideal Candidate Profile and Skills

Visionary leader with a strategic mindset and the ability to translate abstract ideas into concrete action plans

Expert in payments infrastructure, processing, and technology

Proven track record of influencing external stakeholders and shaping new products

Collaborative and inspirational, with a history of building strong relationships across diverse teams

Comfortable operating in a fast-paced, ambiguous environment and embracing failure as a learning opportunity

Intellectual curiosity and problem-solving skills, with the ability to synthesize data from multiple sources

Experience in subscription-based or high-volume digital payments

Understanding of regional regulatory landscapes and emerging payment trends

This role offers an exciting opportunity to shape the future of payments for one of the world's leading entertainment companies in a dynamic and diverse region. Netflix is a unique culture and environment. Learn more here.

 

We are an equal opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status or disability status.