You’re a champion of company culture and operational efficiency. You are an empathetic servant leader with ground-floor experience finding, recruiting, hiring, and engaging talent and driving operational growth in a digitally native enterprise. You work with a global team that creates smart, creative and impactful digital experiences that solve complex challenges.
Modus is a digital consulting firm headquartered in New York City with offices throughout the United States, Latin America, Europe, and the Asia Pacific region. A fully remote global team that creates clever, creative, and impactful digital experiences—designed for thoughtful humans, by thoughtful humans—we’re an interdisciplinary group of pros who question everything in the name of delivering solutions that transform businesses from something customers need to something that delights them.
Our Director, People Operations is an integral part of our Operations team reporting into our Managing Director.
Responsibilities
Lead recruiting, onboarding, performance, and engagement programs
Manage onboarding and offboarding of employees as required
Supervise bi-weekly payrolls
Collaborate and build trust with team members at all levels
Champion and curate the Modus company culture and drive DEIA throughout the applicant and employee experience
Leverage metrics for continuous improvement and performance management of all POPs led programs
Define and manage business workflows for continuous review and improvement or automation
Optimize and scale recruiting efforts, including sourcing, applicant nurturing, interviewing, and team structure
Enhance and personalize the remote employee onboarding journey
Improve systems for performance and goal management
Nurture healthy feedback communication patterns at all levels
Provide ongoing training and support for managers
Coach and advise the leaders and managers on strategic and complex employee issues. Provide proactive solutions and alternatives that are pragmatic and reflect company values
Lead the POPs team. Directly manage US-based members and collaborate with POPs Managers in the Philippines and LatAm
Own and scrupulously manage benefits programs and employee files
Collaborate with PEO and legal partners as needed
Guide management and employee actions by researching, developing, communicating/educating, and maintaining People policies, procedures, methods, and guidelines
Work collaboratively cross-functionally within Modus, as required
Other duties related to the position that arise from time to time
Qualifications
7+ years of relevant experience in People Operations / HR with a preference for professional services background
A consistent track record of successfully scaling teams, developing culture, maintaining low attrition and high engagement in a fast-paced environment.
Broad technical HR knowledge from employment law, benefits programs, and payroll to leading practices across the talent lifecycle, applicant and employee experience, employee engagement, and organization change
Experience utilizing and managing PEO and retirement service providers
Knowledge of the complexities of hiring for growth, including models that leverage contractors and outsourcing companies
Keen interest in developing DEIA initiatives and challenging organizations to create the best possible environment for employee development, inclusion, happiness, and career success
Exercises confidentiality and good judgment in complex and sensitive situations, establishing broad trusted relationships
Practical experience performing all tactical People related duties for a company, while also driving big-picture initiatives
Motivated to positively impact the performance of a growing company
High social and emotional intelligence; you truly enjoy mentoring team members and cultivating strong relationships with all types of people
Exceptional communication and interpersonal skills
Outstanding emotional intelligence, intuition, and problem-solving skills
Demonstrated passion for operational efficiency and process optimization
Ability to handle ambiguity and open-ended problems
In addition to a competitive salary, Modus offers a great work environment, a premium health care plan, training courses and certifications, the opportunity to work with the latest technologies and other great benefits.
If you are self-motivated and enjoy being part of a diverse team of talented people who are helping to invent the digital future, apply now!