Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Development, Identity Solutions

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution

The Identity Solutions team leads the development and delivery of innovative products that help partners identify their customers and enable simple and secure digital experiences for consumers in payments and beyond.

A critical area within Identity Solutions is the Payment Verification team which develops global ecommerce identity risk insights and data sharing services to verify consumer identities, reduce payment fraud and increase conversion rates across the payments ecosystem, all leading to better customer experiences.

Role

The team is seeking a Director of Product Development for digital payment risk assessment solutions who will:
• Drive product development of identity risk AI model-based services for digital commerce, including network tokens and wallets in partnership with cross-functional teams, including data science, engineering, authentication product, regional partners and commercialization
• Translate market needs into product strategy to ensure profitable growth of Payment Verification services
• Evaluate and prioritize product and feature ideas, markets and opportunities based on customer insight, market opportunity, and team objectives
• Manage development of business requirements with engineering and data science teams; actively monitor and manage holistic product development schedule
• Define and monitor success metrics and KPIs to ensure effectiveness of product offerings
• Ensure KPIs, product documentation, training, and other necessary components are completed as the product transitions from the development phase to the operational phase of its life cycle.
• Develop and drive the execution of go-to-market plans with commercialization and regional teams
• Partner with other Mastercard product areas to deliver customer-focused, holistic value propositions

All About You

• Demonstrable experience in product conceptualization, design, and commercialization; 7+ years of Product Management or related experience preferred
• Proven experience and in-depth knowledge of authentication, risk or fraud AI model-based product management, ecommerce, payments fraud, and security technologies
• Understanding of payments, payment processing including relevant technology and vendor landscape
• Demonstrated track record achieving business objectives and building business relationships within a large matrixed organization
• Experience translating and applying customer feedback (internal, external) to lead product development
• Established business technical expertise in the development of software-based products
• Proven project management, organization, and thought leadership skills with ability to build, lead, and maintain strong, productive working relationships with internal stakeholders
• Comfortable with ambiguity and resilient when tackling challenges
• Ability to analyze complex issues and provide direction towards resolution
• Superior communication, presentation and interpersonal skills with successful track record of engaging at senior levels within an organization and with customers.
• Bachelor’s degree required, advanced degree or MBA is helpful

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.

Pay Ranges

Purchase, New York: $170,000 - $273,000 USD