Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, is the only solution in the market providing real-time conversation intelligence and automated compliance for sales and customer service teams.
Gryphon’s AI-powered tool, Gryph, guides each conversation with real-time intelligence to provide a best-in-class experience for agents and end users. Gryphon’s proprietary compliance engine automatically screens all outbound communications against TCPA, collections, state, federal, and other Do-Not-Call lists so enterprises can drive revenue while avoiding costly non-compliance fees.
Our ability to be in the call's path provides real-time recommendations and in-the-moment content based on live conversations. Post-call reporting provides agents with immediate visibility into the quality of the call through our advanced sentiment analysis. Gryphon.ai provides the ability to create the perfect conversation every time.
Position Overview
As the Director of Product Engineering, you will play a pivotal role in shaping our product design, implementation and delivery processes and leading the transition to a platform-centric approach. You’ll collaborate closely with cross-functional teams, including engineering, design, marketing, strategy and customer success, to deliver exceptional value to our clients. This role reports directly to the Chief Technology Officer (CTO).
The Responsibilities of the role include:
Technical Leadership and StrategyDefine and execute the long-term technical product engineering strategy aligned with company goalsLead a high-performing engineering team of 10-15 technical professionalsDrive technical decision-making and Product Engineering direction for the Gryphon One platform and capabilities Product Development and ExecutionEnsure the deployment and execution of the full software development lifecycle across Product EngineeringEnsure high-quality software delivery through agile methodologiesParticipate directly in software development activities, including writing and reviewing product code as appropriate.Manage cross-functional collaboration between engineering, product, strategy and operations teamsImplement and maintain best practices in software development, including code quality, testing, and deployment processesTeam Development and CultureBuild and mentor a world-class engineering teamCreate a culture of innovation, continuous learning, and technical excellenceImplement professional development programs and career growth opportunitiesFoster an inclusive and collaborative engineering environmentPerformance and OptimizationEstablish and track key performance indicators (KPIs) for engineering teamsOptimize system performance, reliability, and scalabilityManage technical debt and ensure sustainable development practicesThoughtfully integrate GenAI co-pilots into a commercially licensed offering for productivity improvements including: Code Generation, Debugging, Code Refactoring Suggestions, Documentation Generation and Test Case Creation.Drive cost-effective engineering solutions
Qualifications
Why Gryphon.ai?
We will provide you with the tools, equipment and support to give you the best possible chance of success and overachieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so we are all incentivized to over-achieve!
In addition to a friendly, flexible and fun working environment, we provide a range of other benefits, including extensive health, dental and vision insurance, flexible spending plan, life and AD&D insurance, short and long term disability insurance, gym membership reimbursement, and 401K plan, as well as unlimited PTO.
If you are interested, please let us know by applying for this position and telling us all about yourself.
Please note: we only consider applicants with the current legal right to work in the countries in which our positions are based. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, sexual orientation, age, disability, marital status or gender identity.
Privacy:
Comply with Company information security and personal data privacy and protection policies and procedures and maintain security measures to ensure adherence to all applicable laws, regulations, standards, and best practices.Protect company data (including personal data collected, processed, and stored by the company) and systems from unauthorized access, disclosure, alteration, and destruction.Participate in regular information security and personal data privacy and protection training and awareness programs to stay informed about emerging threats and vulnerabilities, and how to protect company data and systems.Report any threatened, suspected, or actual data breaches or incidents to the appropriate stakeholders as soon as possible to your manager or designated company contact.Ensure all data handling processes, including collection, storage, transfer, and disposal, comply with company policies and legal requirements.
We are an equal opportunity employer. All applicants will be considered for employment without the attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.