IDEXX is seeking a visionary and results-driven Director of Product Management to lead the strategic direction and development of our digital engagement and product operations for the veterinary software division. This individual will oversee product strategy, innovation, and execution, driving growth through cutting-edge technology solutions that enhance the veterinary experience, and the interaction experience between veterinarians and pet owners. The ideal candidate combines a strong business acumen with a deep understanding of SaaS, growth hacking strategies, recommendation engines, use of and integration of AI technologies, and content management systems to deliver transformative value to our customers. Proven experience managing product managers and a high-performance team is a must.

Key Responsibilities:
1. Product Strategy & Vision
o Develop and articulate a compelling product vision and roadmap aligned with IDEXX's mission and business objectives.
o Analyze market trends, customer needs, and competitive landscapes to identify growth opportunities and prioritize product investments.
o Ensure the product portfolio aligns with evolving industry trends, including AI-driven solutions, data analytics, and customer-centric design.

2. Growth Hacking & Market Expansion
o Design and implement innovative growth strategies to acquire, retain, and engage customers effectively.
o Leverage data-driven experiments to test hypotheses, optimize user journeys, and increase customer lifetime value.
o Identify and execute partnerships, integrations, and cross-functional opportunities to accelerate product adoption and revenue growth.

3. Recommendation Engine Development
o Lead the design and implementation of personalized recommendation systems that enhance veterinary workflow efficiency, client communication, and patient outcomes.
o Collaborate with data scientists and engineering teams to leverage machine learning algorithms and big data for intelligent product recommendations.
o Continuously refine and improve the engine's performance based on user feedback and emerging technologies.

4. Pet Owner Content Management Innovation
o Oversee the development and optimization of robust content management systems that support seamless digital workflows for veterinarians and pet owners.
o Drive content personalization strategies to deliver tailored educational materials, marketing assets, and pet owner communication tools.
o Ensure content is accessible, relevant, and compliant with industry standards and regulations.

5. Cross-Functional Leadership
o Partner with engineering, design, marketing, and customer success teams to bring high-quality products to market.
o Advocate for customer-centric solutions while balancing technical feasibility and business impact.
o Cultivate a collaborative, results-oriented culture that drives innovation and operational excellence.
6. Data-Driven Decision Making
o Utilize advanced analytics and customer insights to inform product decisions and measure success against KPIs.
o Continuously assess product performance and iterate to achieve optimal outcomes.
o Maintain a pulse on key metrics such as customer satisfaction, adoption rates, and revenue growth.

Qualifications:
• Bachelor's degree in Business, Computer Science, or a related field; MBA or equivalent experience preferred.
• 10+ years of experience in product management, with 5+ years in a leadership role, preferably in SaaS or health tech.
• Proven expertise in growth hacking strategies, recommendation engine technologies, and content management systems.
• Strong technical foundation with a deep understanding of data analytics, AI/ML applications, and API integrations.
• Exceptional leadership skills with a track record of building and managing high-performing, cross-functional teams.
• Excellent communication and storytelling abilities to align stakeholders and inspire teams.
• Passion for the veterinary industry and a commitment to improving outcomes for veterinarians, pet owners, and their patients.

Why IDEXX?

We’re proud of the work we do, because our work matters. Every role at IDEXX contributes to enhancing the health and well-being of pets, people, and livestock. With over 10,000 global team members, customers in over 175 countries, and a fast-growing industry - we’re always looking for motivated and inspiring people to join us.

A significant portion of our growth is happening all across Europe and with growth comes opportunity! We offer competitive compensation, incentives, and benefits. Our company culture is built on our unified commitment to our mission and our offices are rich with a diversity of languages, cultures, and ways of working.

Have we piqued your interest and are ready to learn more? Apply today so that we can connect with you.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.