At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

Director, Product Management

Location: Salt Lake City, UT

Directs, establishes, maintains, and plans the overall direction and goals for assigned solution sets or product divisions. Drives product roadmap and backlog activities while owning and enforcing profit and loss responsibilities for a multi-million dollar solution set. Coordinate and negotiate product issues with the engineering, operations, marketing, training and sales groups. Interacts with sales, development, training and product marketing to define requirements, and directs interaction with engineering and solutions management on product development activities. Defines the requirements and manages the product development process by translating user testing and customer support feedback into feature/function requirements. Manages a group of product development employees. Relies on experience and judgment to plan and accomplish goals.
 

As a Director Product Management, a Typical Day Might Include the Following:

Provides strategic direction for core suite wide infrastructure and security such as data protection, online threats, security regulations, and authentication. Define and maintain the roadmap for security and compliance to maintain regulated certifications (FedRAMP, GDPR, IRAP, etc.). Experience with authentication protocols (OpenID Connect and SAML). Lead the application resiliency strategy to provide product offerings for business continuity and disaster recovery Identify, pursue, and maintain key relationships with targeted strategic partners. Drive the business. Maximize revenue and margin growth by identifying new business opportunities. Own Product/Solution P&L holistically for the assigned solution set(s). Definition & coordination of "whole" solution. This includes the definition of the products and features. Develop product roadmaps, and manage cross solution backlog of stories and requirements. Prioritize creation of company solutions against business needs and market demand. Obtain relevant customer and market data to guide and validate company direction on product development. Direct the efforts of product managers to document, and communicate new product development and product improvement projects with accompanying concepts, use cases, requirements, and project plans. Work with multiple departments to help them understand product requirements and market needs and facilitate cooperation to complete projects related to assigned product line. Train solution managers to follow best practices and processes established for developing new products and product improvements. Proactively work with sales to assist with sales opportunities. Day to day management, coordination, and delivery of projects related to assigned product lines. Regularly report Performance Metrics relevant to assigned products. Travel to customer sites to understand needs and unfulfilled expectations & delighters. Attend trade shows; participate in panel discussions & presentations to represent inContact as industry experts and thought leaders in our space. Provide leadership to individuals on team(s) through coaching, feedback, development goals, and performance management. Prioritize, assign and manage department activities and projects in accordance with the Operations department’s goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation, based on workload. Responsible for recruiting, hiring and firing for the department.

 

To Land This Gig You'll Need:

Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master’s Degree preferred. 5-7 Years of experience in security and compliance. 12+ years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services. Requires in-depth knowledge in and experience with agile & SCRUM development methodologies. Experience with P&L accountability Requires excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar. Requires ability to read and understanding technical information well enough to convey in original written communications to multiple audiences. Requires ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. Requires excellent skills with specialized computer software for drafting and producing documents and diagrams Experience managing one’s own time and balancing many different projects simultaneously. Experience with telecommunications, software development, networking, hosted applications, or other similar technical products
 

Bonus Experience:

Experience with a SaaS product set. People leadership experience. 

 

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.