**Our Purpose** _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ **Title and Summary** Director, Product Management-Technical Overview • Responsible for developing inspiring platform/product visions, derived from business needs, market opportunities, and technology trends • Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform/product roadmap • Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements • Collects and shares user stories with engineering teams • Acts as the voice of the business customer and accountable for the platform services Responsibilities • Sets the vision and direction for the platform design of assigned products • Leads a global team of individual contributors and potentially first level managers who are conceptualizing the one-to-two year view of how the platform product portfolio solves business and customer needs • Exhibits expertise across multiple platform products and builds tight connections to resources to drive overall strategy and teams inside your organization while influencing those outside your organization to deliver the expected results • Dives deep into the work of your team and identify short-and-medium-term risks to platform product development and segment adoption, while proposing solutions to address them • Continuously monitors feature development and associated defects at the platform product level as well as runtime operational metrics for in market capabilities • Develops and communicates department vision that supports the broader organizational vision • Creates a data driven and continuous learning culture across your organization and continuously monitor and analyze key performance indicators on the organization’s score card and move them in a positive direction • Makes trade-off decisions on multiple platform products in a portfolio • Contributes to organizational planning • Manage escalations, assess the alternative to resolve (path to green) and builds a plan for resolution • Own and deliver on post-launch reviews and customer feedback, drives the associated actions, and incorporates feedback into the future launch plans • Shares best practice with other Mastercard teams • Engages with business customers to identify key platform product issues; solicits feedback on platform product roadmap • Leverages data analysis skills to research difficult or ambiguous problems, leading cross-disciplinary teams where necessary and communicating recommendations to senior leadership • Oversees team-wide product operations, leads junior PM-Ts who may own individual components, and coordinates team-wide improvement goals • Represents Mastercard with external stakeholders for escalations and during strategic roadmap discussions • Drives adoption of existing platform products into multiple marketplaces (in some cases simultaneously) with minimal engagement from leadership • Provides regular coaching and feedback to direct reports to help grow individual functional skills and leadership capabilities, with support from senior managers • Sets goals for individuals to achieve department or function level goals Experiences • Experience building complex business and/or transactional models in a product line management, e-commerce, and/or strategic planning role • Can deliver high quality technology products/services in a high growth environment where priorities shift rapidly • Ability to use hard data and metrics to back up assumptions and develop business cases • Proven ability to lead in a matrix environment • Demonstrated ability to operate with complete independence and autonomy • Experience and proficiency with cloud technologies (IaaS, PaaS, serverless technology, NoSQL databases), microservice design, near real-time, scalable fault tolerant platform design, API design, and distributed systems operations in a DevOps model • Experience with XP, TDD and BDD in the software development processes • Proven track record of data driven decision making and applying continuous improvement methodologies across teams • Comprehensive experience in agile delivery methodologies (scrum, Kanban, etc.) and CI/CD • Can communicate to executives, peers, and staff with impact, eloquence, and authenticity • Demonstrated experience building relationships, partnering with and influencing executive leadership while commanding the respect of the individual engineers across the organization • Deep understanding of the platform, the integration patterns, the organizational capabilities, and the company wide assets that can be leveraged to provide technical solutions to customer problems • Identifies meaningful components of competitive analysis that informs decisions for the platform product portfolio and roadmaps • Identifies innovations and leads test and learn experiments that create platform products that increase customer value of the platform product roadmap • Participates in customer research with the business to gain end-to-end real-world understanding of customer needs and platform product value • Demonstrates an understanding of our performance and leadership bar and effectively applies it to hiring decisions • Demonstrated experience as people manager with the ability to attract, recruit, and develop technical talent Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. **Corporate Security Responsibility** All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercard’s security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more. **Pay Ranges** O'Fallon, Missouri: $148,000 - $237,000 USD