Director, Provincial Health Systems Job Summary:

In accordance with the Purpose, Vision, Values and Coast Salish Teachings, and strategic directions of PHSA, safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
The Provincial Health Services Authority (PHSA) plans, manages and evaluates selected specialty and province-wide health care services across BC, working with the five geographic health authorities to deliver province-wide solutions that improve the health of people living in BC. PHSA embodies values that reflect a commitment to excellence.
The Director, Provincial Health Systems reports to the Executive Director and is responsible for leading the partnerships, planning, development, implementation, and integration of the digital services portfolio to support clinical business areas provincially including regional health authorities (RHA), First Nations health authority, health organizations (HO) and Ministry of Health (MoH). The Director makes strategic decisions and formal recommendations to the PDS and PDHIS leadership related to provincial health systems, oversees multiple initiatives, and holds a key leadership role in building trusted relationships, influencing, negotiating consensus, and delivering change from a provincial digital health perspective.
The Director guides the development, recommendation, and implementation of the portfolio’s Roadmap, oversees designated portfolio staff and contractors responsible for portfolio management and continuous improvement, and develops, monitors, and maintains an operating budget. The Director works collaboratively with partners across PHSA, the MoH, HAs, FNHA, HOs and the Provincial Digital Health and Information Services (PDHIS) portfolio and represents the organization on various committees and working groups to ensure strategic and operational alignment, integration and optimization of cross-functional operations and services.
The purpose of the Provincial Health Systems (PHS) is to deliver, sustain and continuously improve provincially administered clinical care delivery products and services aligned to clinical business areas. PHS leaders and teams work in close partnership with clinical business leaders to ensure that our digital investments are adding business value and supporting business areas to deliver on their priorities.
Specific Portfolios:
Primary Care Digital: The Primary Care Digital portfolio focuses on digital products that support care within the primary care setting. The team currently provides product management, technical support and continuous improvement for the Provincial Attachment System
Public & Population Health Digital: The Public & Population Health Digital portfolio focuses on digital products that enable deliver of population and public health services including clinical documentation. The team currently product management, technical support and continuous improvement for Panorama, PIS, ImmsBC.
Virtual Health Products: The Virtual Health Products portfolio supports virtual and hybrid models of care provincially. The team currently provides product management, technical support and continuous improvement for virtual visits and remote patient monitoring products.

Duties/Accountabilities:

• Fosters trusted, value-added partnerships with a variety of health system organizations such as representatives of the MoH, HAs, FNHA, HOs to contribute to deliver and operationalize provincial digital strategies, projects, plans and initiatives. Negotiates and facilitates consensus.
• Establishes effective relationships across PDHIS to create partnerships and positively influence digital transformation and services that benefit patients, staff, providers and the provincial health system.
• Collaborates with partners and team members to validate clinical business priorities and develop a digital enablement roadmap to address the clinical business needs. The work is led in collaboration with Clinical Business partners, partners and leaders across PDHIS, MoH and HA Leaders including the realignment of the integrated project plan to the dynamic cadence and priorities of Digital Health Strategy.
• Responsible for the development, maintenance and tracking of the overall Integrated Project Plan (including Project Workstreams, vendor activities, operational dependencies, and activation) and ensures the roadmap is effectively communicated and adjusted with all partners.
• Provides recommendations to Executive Director PHS about the digital enablement priorities and direction of the portfolio based on clinical business program priorities and in alignment with the Digital Health Strategy. Works with partners across the PDHIS leadership team to collaborate with the MoH, HA, FNHA and HO partners and others on digital enablement initiatives identified within the portfolio, service planning, adoption and integration. Represents PDS at tables with regional HAs, FNHA, HOs and the MoH to identify and develop opportunities.
• Drives alignment between the clinical business strategies of partner organizations and the provincial Digital Health Strategy. Ensures the integration across PDHIS Services teams including identifying opportunities and leading cross-functional and cross-organizational teams to design and implement complex digital transformation.
• Directs and enables the execution of large-scale initiatives following project methodologies, ensuring successful and coordinated completion of initiative components, facilitating consensus with partners as needed and ensuring readiness for project implementation. Provides leadership and direction to team, contractors and other PDHIS staff.
• Drives change in partnership with clinical business areas in the use of standardized approaches to large scale change projects and digital innovation.
• Provides leadership to teams by mentoring, coaching, and fostering an atmosphere that promotes and encourages employees to realize their maximum potential. Oversees human resource management including recruitment, performance assessment and performance management. Initiates disciplinary action when necessary.
• Leads the development and monitoring of budgets, identifying operational demands and environmental and resource constraints and uses best utilization methods to thoroughly track, allocate and adhere to allocated budgets.
• Applies an understanding of the broader health system, clinical workflows, processes and decision support needs as well as an understanding of clinical and other IT systems use and capabilities.
• Leverages best practices and models in product management, program management, and operational transitioning.
• Performs other duties as required.

Qualifications:

A level of education, training, and experience equivalent to a Master’s degree in Business Administration, Health Informatics, IT or other relevant discipline, plus a minimum of eight (8) years’ experience in progressive leadership roles in a large, complex health care setting including experience in digital and virtual health or other health related initiatives; major clinical information system vendors, system integration and health information exchange. Demonstrated commitment to on-going learning and professional development.
• Proven ability to foster a collaborative team approach to decision-making.
• Effective fiscal and financial management skills.
• Exceptional communication, inter-personal, and public relations skills.
• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport with leaders both within and outside the organization.
• Results oriented with the ability to execute strategy across large complex organizations.
• Demonstrated ability to bring together and lead diverse groups in a collaborative manner.
• Advanced report writing and presentation skills. Demonstrated ability to present recommendations at a senior level.
• Demonstrated knowledge and/or experience in data analytics, business intelligence and advanced machine learning and big data technologies.
• Effective facilitation skills and the ability to motivate and influence leaders.
• Advanced skills in critical thinking, complex problem solving, planning, project management, change management and group processes.
• Demonstrated ability to provide leadership, guidance and direction to staff and project teams.
• General knowledge of current health care issues and trends.
• Demonstrated ability to work independently and in collaboration with others.
• Demonstrated ability to develop and maintain rapport with internal and external partners.
• Demonstrated ability to function effectively in a highly dynamic environment with changing priorities and deadlines.
• Demonstrated ability to analyze and problem-solve complex issues while working towards creative and effective solutions.
• Demonstrated ability to organize, prioritize and achieve work-life balance.
• Demonstrated ability to operate related equipment including related software applications.
• Physical ability to perform the duties of the position.