Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Real Estate Services

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

The Real Estate Services team provides following four services internally to Mastercard’s core business - real estate transactions (acquisition - leasing & disposition), facilities management, capital project management (incl. refurbishment) & lease administration.
The Real Estate Services team devises fit-for-purpose functional strategies, develop robust implementation plans, leverages emerging trends and identifies opportunity areas that deliver a competitive advantage for Mastercard’s business. This is accomplished through global alignment, proactively planning / executing, measuring & optimizing all enterprise’s occupancy needs – financial & operational, to ensure quality of services and related continuous improvements are given highest priority.
Mastercard’s RES function has commenced its global transformation journey & is poised to be recognized as strategic business partner for core businesses.

Role

• This role will be responsible for managing Mastercard’s Pacific Region countries portfolio - to develop and implement strategies for space management, portfolio optimization, project execution, lease administration & drive continuous improvements.
• Do you have experience leading Real Estate Services in the Australia, New Zealand, Japan, Korea, Philippines & Indonesia region? With particular expertise in RE Capacity planning, facilities, Project and Transaction management.
• Do you have experience with problem solving such as analyzing issues, identifying problems and developing recommended solutions?
• Are you an effective communicator who is comfortable communicating with internal stakeholders - executive management, sub-business units, teams & external – supplier partners & vendors on ground across geographies? Are you comfortable challenging the status quo and driving change?

Role:

• Develop real estate leasing / disposition strategy and implementation plan to manage business growth, improve workplace quality, drive cost savings, and optimize the real estate portfolio across Australia, New Zealand, Japan, Korea, Philippines & Indonesia.
• Lead sub-regional Real Estate services efforts for meticulous planning as well as seamless management of workplace strategies through capital Projects management & refurbishment initiatives.
• Work with local country leadership / sub-business units to develop and implement workplace management policies, processes & best practices to standardize the services levels across locations as per global standards.
• Partner closely with Mergers & Acquisitions teams to support the real estate services part during the regional business integrations.
• Represent entire Global Supply Chain organization in country / sub-regional leadership meetings.
• Manage internal & external stakeholders across geographies to drive global real estate services strategies effectively.
• Self-driven approach for meticulous capacity & space planning to establish clear business needs and translate same into real estate demand & workplace design.
• Collaborate with RES global services provider to achieve the set objectives as well as to ensure their on-ground teams are mentored, coached & trained to perform optimally.

All About You:

• Thorough understanding of capacity planning, facilities, Project and transaction Management principles / concepts.
• Professional accreditations from GBCI/Green Star/BREEM, IFMA / BIFM, CoreNet Global, RICS (e.g. LEED/Green Star/BREEM, FMP, CFM, MCR, and MRICS) in any / all discipline will be given preference.
• Proven understanding & managing experience of Australia, New Zealand, Japan, Korea, Philippines & Indonesia region from real estate, project & workplace management perspective.
• Ability to meaningfully relate with executive leadership & present business case, financials, design concepts & other controversial subjects effectively / independently.
• Strong understanding of outsourcing in corporate real estate & supplier partner management concepts with special emphasis on adoption to global outsourcing models.
• Strong inter-personal skill – ability to connect as well as build rapport with internal / external stakeholders & see them thru conflicting thoughts / decision making process.
• Strategic thinker with strong analytical skills & ability to provide thought leadership.
• Ability to organize, manage, and work effectively to accomplish multiple task.
• Strong, clear verbal, written communication /presentation skills.
• Above average knowledge of Microsoft Office (Word, Excel, and PowerPoint) essential.
• Prepared to undertake travel across portfolio (60% travel required)
• Ability to work independently and with cross-functional / multi-cultural teams.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.