Our Mission At New Leaders, we develop transformational, equity-minded school leaders and advance policies and practices that ensure high academic achievement for all children—especially students of color and students from communities with lower incomes. Position Details The Director, Recruitment will be based out of a home office located anywhere within the contiguous United States (Pacific, Mountain, Central, and Eastern time zones) or United States territories that fall within the Atlantic time zone. Position Overview The Director, Recruitment will drive and manage the daily execution of recruitment efforts for New Leaders’ online higher education programs. The Director will lead the operational implementation of strategies to meet enrollment goals. This role requires hands-on leadership in developing and managing pipelines, tracking performance metrics, ensuring collaboration with marketing and admissions teams, and refining processes to optimize recruitment operations. The Director will work closely with internal stakeholders to ensure alignment across programs and provide data-driven insights to enhance recruitment performance and outcomes. The Director, Recruitment reports directly to the Senior Executive Director, Strategy & Recruitment. Specific Responsibilities Day-to-Day Recruitment Leadership Lead and manage daily recruitment efforts across programs, ensuring prospective students are effectively engaged and supported throughout the application process. + Oversee the recruitment pipeline from application start through application complete, ensuring prospective students are effectively engaged and supported throughout the application process. + Create and oversee workflows for managing leads, inquiries, and applications to ensure the team is consistently delivering high-quality service to prospective students. Ensure accountability for follow-up, lead management, and progress toward enrollment goals. + Plan and execute recruitment events, including webinars, virtual fairs, and in-person info sessions, to increase engagement with prospective students. Host and facilitate student information sessions during evenings and weekends, as needed. + Represent New Leaders at conferences, industry events, and strategic partner meetings to enhance reputation, build relationships, and cultivate recruitment pipelines. Support event planning and execution, including registration tracking, scheduling, booth management, and follow-up communication. + Lead the development and execution of communication strategies, including email campaigns, webinars, and one-on-one consultations, to build strong connections with potential students. Conduct individual outreach and follow up with candidates to assess their fit for our candidate profiles and inspire qualified candidates to apply. Counsel qualified prospective students, including contacting and advising prospective students concerning program admission requirements. + Coordinate recruitment efforts across multiple programs, ensuring consistency in messaging, branding, and service delivery. + Work closely with the Senior Director, Academic & Certification Operations to support answering questions around certifications, licensure, and approvals in support of matriculation. Performance Monitoring and Reporting + Monitor daily and weekly recruitment metrics, such as lead generation, conversion rates, and enrollment progress, to assess performance. + Identify trends and gaps in recruitment performance, opportunities, and areas for enhancement, supporting longitudinal and cycle-based improvements and adjusting strategies and workflows in real-time to meet targets. + Regularly report on recruitment outcomes to the Senior Executive Director, Strategy & Recruitment and other stakeholders, providing actionable insights and recommendations. + Oversee the use of CRM systems, automation tools, and other technology platforms to enhance recruitment efficiency and improve the prospective student experience. Ensure accurate data tracking, seamless lead management, and effective communication with prospective students. + Identify operational inefficiencies and implement improvements to streamline processes and support long-term scalability. Collaboration Across Teams and Stakeholders + Partner with the marketing team to align digital campaigns, social media outreach, and content creation with recruitment goals, ensuring cohesive messaging. + Collaborate with the admissions team to create a seamless handoff process from recruitment to enrollment, addressing any gaps in communication or operations. + Work with program leads on identifying key differentiators for each program and integrating them into targeted recruitment strategies. Perform other duties as assigned. Qualifications and Competencies   + Educational Background: Bachelor’s degree required.    + Professional Experience: Minimum of 7 years of relevant professional experience required, including recruitment, admissions, enrollment, account management, and/or client engagement experience.  + A minimum of 3 years of experience in the higher education and/or online learning industry. + A minimum of 3 years of experience in admissions or student enrollment services. + Equity-Driven: Demonstrated ability to work well with people from a wide diversity of demographic and cultural characteristics. The ideal candidate must be capable of achieving results while maintaining an inclusive, collaborative leadership style.   + Mission Alignment: Belief that every student, in every circumstance, can achieve the highest levels of academic excellence, and passionate commitment to New Leaders’ mission and vision.    Additional Skills and Qualifications   + Knowledge of the online higher education sector.  + Robust process and project management skills.   + Demonstrated experience engaging diverse audiences with deep expertise, clarity, and confidence. + Possess a strong command of research, real-world insights, and emerging trends, combined with the ability to communicate complex ideas in an accessible, compelling way. + A strong command over CRM platforms (including Hubspot and Salesforce) and sales enablement tools.   + Strong execution skills, with the ability to operationalize strategies and produce measurable and sustained results.   + Ability to identify bottlenecks, streamline processes, and implement best practices to achieve enrollment targets. + Ability to diagnose problems quickly and foresee potential issues.  + Exceptional interpersonal, written/verbal communication, organizational, follow-up, consultative sales, and presentation skills.   + Deep customer service orientation.  + Demonstrated ability to be self-directed and take initiative.  + Demonstrated proactive approaches to problem-solving with strong decision-making capability. + Highly resourceful team-player, with the ability to also be extremely effective independently. + Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response. + Demonstrated ability to achieve high performance goals and meet deadlines in a fast-paced environment. + Fluency in all Microsoft Office Applications and basic internet searches; significant experience with Microsoft Office and google applications a strong plus.  + Capable of multi-tasking and prioritizing tasks in an ever-changing, demanding work environment.  + Excellent writing, relationship management, and time management skills.  + Must be able to travel up to 30% annually aligned to New Leaders’ Travel and In-Person Activities policy.      + New Leaders requires each employee to be fully vaccinated with a COVID-19 vaccination (i.e., at least two weeks have passed since the employee received the dose of a single-dose vaccine or the second dose of a two-dose vaccine with at least the minimum recommended interval between doses) or to obtain an approved exemption or reasonable accommodation through the People Development & Human Resources team within six weeks of their start date as a term and condition of employment. Physical Requirements The employee's routine activities involve sitting, talking, and hearing, as well as using hands for tasks such as typing, filing, and handling objects. Visual acuity is necessary for keyboard use, data analysis, transcribing, computer terminal viewing, and extensive reading. The role may involve ordinary ambulatory skills for visits to other locations or the ability to perform activities like standing, walking, lifting, carrying, and moving light-weight items. Proficiency in hand-eye coordination, along with dexterity in arms, hands, and fingers for tasks like grasping, operating standard office equipment, and learning technical information, is essential. What We Offer + Note: Salaries vary based on geographical location. After applying, candidates who move forward in the hiring process are provided with a salary for their geographical location.  + Employees regularly scheduled to work 20 or more hours per week are eligible to participate in the New Leaders Health Benefits and Wellness Program. + Medical plan options, dental care, and vision + 401K plan for eligible employees + Generous paid-time-off (PTO) benefits New Leaders is an equal opportunity employer. New Leaders evaluates applicants for employment on the basis of qualifications, merit and work-related criteria and does not discriminate on the basis of race, color, religion, sex, national or ethnic origin, age, sexual orientation, gender identity, mental or physical disability, handicap, pregnancy, childbirth, medical condition, marital or familial status, family responsibilities, veteran status, personal appearance, political affiliation, matriculation, or any other characteristic protected by law in administration and operation of its Programs and activities, including admission or access thereto, or treatment or employment therein. All qualified applicants will receive consideration for employment regardless of such status and will not be discriminated against on the basis of such status.