Remote, Japan
1 day ago
Director, Regional Marketing, Japan
Job Description

In this critical role, you will be responsible for overseeing the Zendesk Japan Marketing function, working closely with your team and Japan leadership to develop and deliver on a GTM plan that meets and exceeds pipeline and revenue targets.Key responsibilities:

Grow, nurture, and develop a team of marketers supporting Japan across; field marketing, partner marketing, communications, performance marketing, sales development, and marketing operations

Design a cross-functional marketing strategy and program that delivers on pipeline and revenue targets

Partner with and effectively manage key stakeholders across the Japan leadership team to support your team and business objectives

Align with regional and global marketing teams to advocate for the Japan business and local market needs

Build and grow the Zendesk Japan brand through customer advocacy and marquee event moments 

Drive accountability across your team to meet individual and group KPIs

Manage and optimize the Japan marketing mix and local budget


What you bring to the role:

You are fluent in Japanese and English with a deep understanding of the local Japanese culture and market needs

You bring 10+ years of experience leading a Japan marketing team in a high-growth B2B SaaS business

You are hands-on, have a passion for owning end-to-end marketing strategy and know what it takes to build and execute on a plan that drives business growth

You are adept at building productive relationships and influencing local and global cross-functional stakeholder groups

You understand how to leverage the full external ecosystem, including channel and delivery partners to scale your marketing reach 

You are data-obsessed and know how to leverage data and analytics to elicit and communicate key insights, and make smart decisions

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Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

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