About Delinea

Delinea is a pioneer in securing identities through centralized authorization, making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure, data, and SaaS applications to eliminate identity-related threats. With intelligent authorization, Delinea provides the only platform that enables you to discover all identities, assign appropriate access levels, detect irregularities, and immediately respond to identity threats in real-time. Delinea accelerates your teams’ adoption by deploying in weeks, not months, and makes them more productive by requiring 90% fewer resources to manage than the nearest competitor. With a guaranteed 99.99% uptime, the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea.com, LinkedIn,  X, and YouTube.

Join our passionate, global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership, outstanding engineers, and strategic investment from TPG. We value diversity, innovation, and a culture of respect and fairness. If you're ready to push boundaries and challenge the status quo in security, we want to hear from you.
 

Apply today to help us achieve our mission.

Director, Renewals Position Summary

Reporting to the SVP of Customer Experience, the Director of Renewals will be responsible for leading our global Renewals teams and creating value through net retention. As the leader of the Renewals organization, the goal of this role is to increase value realization for customers through usage, retention, adoption; while driving business expansion in our accounts. Given our subscription business model, this role is vital to our long-term growth. This position will be a key member of the Delinea GTM Leadership Team, but will work cross-functionally on many initiatives.

What You’ll Do:

Lead a global organization of renewals managers, with regional front line leaders reporting into this role directly, and individual contributors reporting to those managers.

Own the renewals operating model, leading the forecast cadence for both renewals managers and customer success managers with renewal quota

Develop a renewals playbook to standardize motions for expansion (partner with sales), migration (partners with product and engineering), and save plays (partner with CS)

Reduce manual processes by automating as much as possible in Gainsight

Drive forecast accuracy, and manage renewal sales process across the global organization

Improve existing operations/communication and timelines for partners and customers

Create and drive incentives for customers and employees to expand our referenceable customer database and drive advocacy activities

Identify customer trends, and create actionable solutions in partnership with other organizational leaders to drive meaningful change based on insights captured from customer feedback loop

Improve the profitability and efficiency of renewals through the channel organization

Ensure strong processes and systems are in place so that trends in customer churn are identified early, communicated with the appropriate audience, and appropriate follow-up action is taken, including working with the product team to receive feedback on the growing requirements of a customer

Meet financial goals: improve gross and net retention; establish leading, lagging, and operational metrics that help achieve these over-arching goals

What You’ll Bring:

‘Presidents Club’ mindset – a desire to win with integrity, the measurable results to prove it

History of success in driving net retention and experience achieving stretch goals

Strength in talent management, driving a culture of coaching and development, performance management, and people-first approach

Ability to convert strategy to tactics, having exceptional strategic, conceptual analytical thinking, and decision making skills

Managerial courage: a desire to working cross-functionally to solve complex issues, not being afraid to disrupt the status quo for the greater good

An effective delegator, being able to effectively prioritize your own activities as well as teams so we can move quickly with purpose

Strong business acumen and understanding of business models across industries

Capable of managing fast-paced situations in a dynamic environment

Excellent communication, presentation (written and oral), and organization skills a must

A strong opinion on sales process, opportunity management

Growth mindset, and a positive, never fail attitude

Proficiency in Salesforce, Clari, and Gainsight

Delinea Culture & Benefits:
 

Why work at Delinea? 
 

·        We’re passionate problem-solvers doing our part to make the world a safer place. 

·        We invest in people who are smart, self-motivated, and collaborative. 

·        What we offer in return is meaningful work, a culture of innovation and great career progression! 

At Delinea, our core values are STRONG—Spirited – Trust – Respect – Ownership – Nimble – Global – and guide our behaviors and success. We believe weaving these core values into our day-to-day actions, and our process for hiring, evaluating, and promoting employees, helps us cultivate a work environment that embraces collaboration and camaraderie. 

We take care of our employees. We offer competitive salaries, a meaningful equity and bonus program, and excellent benefits, including a full suite of medical, dental, and vision insurance, as well as 401(k) matching, ROTH, comprehensive life insurance, short-term and long-term disability insurance, an employee assistance program, generous discretionary time off (DTO), and 12 paid holidays. We support all families with 12 weeks of paid leave for new birth, adoption, surrogacy, or foster-to-adopt primary caregivers. Secondary caregivers are offered 6 weeks of paid leave. 

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Upon conditional offer of employment, candidates are required to complete comprehensive 7-year criminal background check, verification of education, and verification of employment, per employment policy. In addition, all publicly posted social media sites may be reviewed.