Director, Retail Innovation
Gap Inc.
**About Gap Inc.**
Our brands bridge the gaps we see in the world. Old Navy democratizes style to ensure everyone has access to quality fashion at every price point. Athleta unleashes the potential of every woman, regardless of body size, age or ethnicity. Banana Republic believes in sustainable luxury for all. And Gap inspires the world to bring individuality to modern, responsibly made essentials.
This simple idea—that we all deserve to belong, and on our own terms—is core to who we are as a company and how we make decisions. Our team is made up of thousands of people across the globe who take risks, think big, and do good for our customers, communities, and the planet. Ready to learn fast, create with audacity and lead boldly? Join our team.
**About the Role**
Lead and drive strategic initiatives that redefine the future of The Gap, Inc. retail stores. This role will focus on identifying, developing, and implementing The Gap, Inc. solutions that create inspiring, innovative, industry-leading store experiences that quantifiably improve brand financial performance. The ideal candidate will have a deep understanding of innovation frameworks, methodologies, and their practical, collaborative, implementation as well as of emerging trends and advanced technologies combined with the leadership skills to help others turn bold ideas into actionable plans and measurable results.
**What You'll Do**
**Develop and Guide Retail Innovation Strategy**
+ Define and execute a comprehensive innovation roadmap to help the brand leaders and their teams enhance store performance and customer engagement.
+ Identify and evaluate emerging technologies, market trends, and customer insights to integrate transformative solutions into The Gap, Inc.’s retail strategy.
+ Build a culture of innovation across the organization and the brands by promoting forward-thinking approaches and fostering cross-functional collaboration.
**Oversee Technology Integration**
+ Lead the exploration and encourage the adoption of advanced retail technologies, including AR/VR, smart mirrors, cashier-less checkout systems, IoT, and AI-driven solutions (where and when appropriate).
+ Collaborate with brands, IT, external vendors, and technology partners to ensure seamless deployment and integration of new tools and platforms
+ Guide technology implementations to align with brand omnichannel strategy
**Reimagine the Customer Journey**
+ Help the brands redefine their in-store experiences by integrating personalization, convenience, and interactivity into the customer journey.
+ Partner with store design teams to help them innovate store layouts, fitting rooms, and experiential spaces to drive engagement.
+ Leverage customer data and feedback to help them continuously refine and elevate the shopping experience.
**Lead Strategic Partnerships and Vendor Relationships**
+ Build relationships with technology providers, startups, and industry thought leaders to stay ahead of retail innovation trends.
+ Negotiate and support the negotiation of contracts and manage vendor relationships to ensure quality and alignment with company goals.
+ Explore partnership opportunities with complementary brands or services to create unique in-store experiences.
**Measure and Report Impact**
+ Define key performance indicators (KPIs) for innovation initiatives, such as increased sales, customer satisfaction, and operational efficiency.
+ Regularly assess the ROI of projects and provide insights and recommendations to the executive team.
+ Communicate progress and results through detailed reports and presentations to senior leadership.
**Financial and Risk Management** that would include:
+ **Monitor Economic Indicators:** Keep a close watch on economic indicators and market conditions to make informed decisions about store openings, closures, and investments. This includes understanding the impact of interest rates, inflation, and consumer spending patterns
+ **Risk Mitigation Strategies:** Develop and implement risk mitigation strategies to address potential challenges such as supply chain disruptions, regulatory changes, and market volatility
**Who You Are**
+ Track record of supporting and implementing sustainable and profitable innovation strategies
+ Proven leadership experience leading cross-functional teams and driving strategic initiatives to deliver outcomes
+ Extensive market, real estate and/or technology knowledge
+ Strong understanding of where to access and how to evaluate new business recommendations and sizing (internal and external sources)
+ Able to filter, prioritize, analyze, and validate complex in-depth understanding of concepts and procedures
**Benefits at Gap Inc.**
+ Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
+ One of the most competitive Paid Time Off plans in the industry.*
+ Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
+ Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
+ Employee stock purchase plan.*
+ Medical, dental, vision and life insurance.*
+ See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer.
_*For eligible employees_
Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.
Salary Range: $175,100 - $232,000 USD
Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.
**US Candidates**
Please note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.
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