Tiffany & Co... the name instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. For 175 years, Tiffany has created a legacy of exquisite designs and romantic ideals. Tiffany & Co.'s rich heritage of celebrated artists, historic milestones and magnificent jewelry creates the foundation from which our employees build upon each day. Tiffany employees are passionate, kind and professionally committed. We hold ourselves and our co-workers to very high standards. We continually educate ourselves about new merchandise collections, cultures and the evolving luxury market. Our respect and love for the brand creates a workplace like no other.

We expect our employees to deliver the Tiffany Experience to each and every customer and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

The Retail Performance Director reports to the Market Vice President and collaborates with corporate, regional and store leadership teams to improve retail performance and retail excellence across the market. The Director of Retail Performance monitors and reviews the performance of each store and partners with Store Directors to enhance performance across sales, client experience, store and team productivity, operations and compliance. The Retail Performance & Operations Director also collaborates with each store leadership and the store maintenance and planning teams to ensure that all stores reflect the Tiffany brand image at all times.

POSITION OVERVIEW

Drive Performance

In collaboration with the MVP help build the stores performance goals and in partnership with the Retail leaders continuously review & drive performance across sales, retail KPIs, non-selling activities Workin partnership with the MVP, Finance and HR on FTE planning, productivity & optimization with the ultimate goal of delivering service excellence through an elevated Client experience. Design tailored by store strategies, in collaboration with all departments, to reach brand priorities, optimize performance and elevate the Client Experience. Lead and plan activities in store to deliver client service results with full support of regional teams and corporate departments. Proactively drive the regions filtration efforts ensuring streamlined effective communications and processes throughout. Lead and/ortake a proactive role in regional projects and execute business initiatives including but not limited to: store incentives and/or retail specific projects when required.

Lead Retail Projects

Lead efficient flow of products inclusive of: store openings, pop ups, delivery schedule , pullbacks, logistics in partnership with Merchandising, Supply Chain/ Logistics. Coordinate with Store Planning / Maintenance on new openings and renovations minor work flow and repairs. Drive new tools and coordinate store issues follow up with IT.(i.e.l ead new release, training, issues). Rethink business practices and provide feedback on current policies & procedures.

Required Qualifications

Demonstrates agility and adaptability to a changing market and competitive environment Leads with a proactive approach to capturing opportunities and problem solving Fosters and promotes a collaborative approach Exhibits a strong sense of self-awareness Identifies opportunities of growth in each store to increase overall market performance Offers support and knows how & when to seek assistance Encourages dialogue and welcomes diverse points of view Creates the right conditions for cooperation within the team Flexes style to motivate, push and inspire diverse teams Empowers Team and holds self & others accountable Embraces challenges and encourages others to do so Instills confidence in the capacity to succeed Asks questions and seeks to understand alternative perspectives Learns from successes as well as set-backs Welcomes being challenged and is open to changing their mind Supports diversity and embraces differences Implements client and people centric solutions Proactively seeks feedback and recommendations from Clients & others Effectively communicates the why Inspires others to be agents of change Adapts quickly and remains positive and solution focused Confident in taking initiative and identifying the appropriate course of action