Global Wealth & Asset Management (GWAM) is the global asset management arm of Manulife and provides fee-based wealth solutions to retail, retirement and institutional customers around the world.

The Operational Risk Director, Manulife General Account and Manulife Investment Management Private Markets ("Operational Risk Director") will be responsible for assisting the Operational Risk Officer of Manulife General Account and Manulife Investment Management Private Markets ("Operational Risk Officer ") with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk mitigation activities, within a division of the Global Wealth and Asset Management segment: Manulife Investment Management Private Markets / Manulife General Account.

Among other duties, the successful candidate will assist the Operational Risk Officer with the following key responsibilities:

Support activities to facilitate the effective implementation of an operational risk framework within Manulife General Account and Manulife Investment Management Private Markets. This will include the following:

Conduct Risk and Control Self-Assessments: documentation of key risks and controls and development of action plans to remediate control gaps, as needed

Contribute to the development of Key Risk Indicators to track identified risks

Collect, review and reconcile internal and external risk incidents/ loss events, ensure they are addressed timely, including root cause analysis

Contribute to the design and execution of scenario analysis for key risks

Identify emerging risks to strengthen risk oversight

Support change management; for new products, business initiatives and strategies and assess impact on the division’s risk profile.

Develop close partnerships and provide value-added collaboration with business and functional leaders to ensure that key risks are properly identified, managed and mitigated

Support the development and maintenance of Risk Appetite Statements and associated metrics

Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization

Provide support for risk aggregation and reporting

 

The ideal candidate will have expertise in the Asset Management Industry across various private market and general account asset classes , which may include fixed income, equities, real estate, infrastructure, timberland, agriculture, private equity, private credit, mortgages, and derivatives, as well as knowledge of the related investment vehicles used globally to deliver investment strategies in these asset classes. In addition, the candidate will have significant experience in the design, implementation and/or execution of the Operational Risk Management framework for a large financial institution.

Required Qualifications:

A seasoned risk professional with 8 - 10 years of Risk Management, finance and/or audit experience

Bachelors degree is required

Strong working knowledge of the wealth and asset management industry and familiar with the current regulatory environment and the risks facing Financial Institutions

Proven expertise and knowledge of ORM concepts and practices (Risk and Control Self Assessments, Risk Indicators, risk events, scenario analysis)

A strong moral compass and a commitment to high ethical standards

Strong collaboration and partnering skills and proven ability to develop effective working relationships with business and functional partners to influence decisions

Strong program and project management skills and ability to independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines,

A highly motivated and results-oriented individual with an established track record in building effective programs and transforming strategy into action

Highly developed business acumen with ability to synthesize complex information from various sources, identifying key points and issues

Solid analytical and creative problem-solving skills and the ability to motivate others to implement new solutions

Excellent verbal and written communication skills, including ability to articulate complex technical issues

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$105,750.00 CAD - $190,350.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.