**Position Overview** The Director of Sales & Retail Operations is responsible for overseeing and driving the overall sales performance, operational efficiencies, and strategic direction of the region sales team and retail operations division. The Director is accountable for leading a cross-functional team to achieve regional EBITDA and revenue goals, boost productivity, and create growth opportunities for both internal and external customers. This role also ensures the effective execution of operations to enhance sales, minimize expenses, and meet profit and budget objectives. Additionally, the Director collaborates with customers to improve their experience with C&S, supporting their relevance within the industry and financial health as Independent Retailers. **Job Description** **Description** + Develops and maintains relationships with key customers to grow the purchase concentration ratio all while maintaining customer advocacy + Leads cross-functional teams to enhance customer experience and establishes key performance indicators through ongoing customer education + Provide leadership to the organization by aligning overall KPIs to achieve short-term and long-term business objectives + Ensures the development and growth of the sales team by utilizing hands-on training and continuing educational services offered both internally and externally + Exceeds EBITDA projections and optimizes incremental revenue growth through effective operating cost management and labor controls + Supports customer’s business strategy by providing and maintaining the highest level of service and the Company's solutions to enable growth for both the customer and the Company + Lead cross-functional process improvement teams to identify, recommend, and implement changes to enhance retail operations + Travel Required **Environment** + Office : Office Temperature (65F to 75F) **Skills** + Proven sales leadership experience including implementation and ongoing management of goal setting, accountability metrics, and pipeline management; ability to communicate, present, and influence multiple levels within an organization + Strong interpersonal and communication skills; embrace challenges and an ability to manage multiple tasks at once; proven ability to engage with and influence others **Years Of Experience** + 10-15 years of Sales, retail operations, or a related field **Qualifications** Bachelor's Degree - Business **Shift** **Company** Piggly Wiggly Midwest LLC **About Our Company** Building on its more than 100-year history in the grocery business, Piggly Wiggly ® continues to grow its presence with stores throughout the Midwest, South and Northeast. C&S Wholesale Grocers, LLC. operates corporate stores and services independent franchisees under a chain-style model. This unique grocery store offers the selection and assortment of a national chain, with the service and local customization of a community-based retailer. Each store contains specialized local assortments to meet local shoppers’ needs. Company: Piggly Wiggly Midwest LLC Job Area: Retail Operations Job Family: Retail Job Type: Regular Job Code: JC1965 ReqID: R-261372