The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

Transformation leader responsible for driving the strategy and initiative roadmap to mature business capabilities across sales, success, and support technology, automation and processes to improve business performance.

Job Description:

The Director, Sales Technology Strategy & Planning will drive the strategy for and initiative roadmap for change in capabilities being enabled through technology and automation to improve overall lead generation, sales, relationship deepening and retention in support of Global Markets business priorities. This is an excellent opportunity for someone who is passionate about and experienced in technology innovation, improving sales processes, optimizing salesforce productivity, and developing collaborative relationships with sales leadership and our technology partners to improve the operations that fuel PayPal’s growth.

Responsibilities

This role will serve as a trusted advisor to sales and revenue operations leadership on sales processes, systems, and will become the primary liaison to the technology organization on their behalf.  Through these relationships, this role will:

Seek proactive collaboration within the Revenue Operations teams and across sales leadership and stakeholder organizations to understand their objectives, needs, and pain points to inform the roadmap for sales technology and automation improvements.

Alongside our technology partners, craft the Sales Process, Technology and Automation roadmap, integrating best in class innovations and industry best practices, while rationalizing the existing tech stack.

In partnership with a RevOps Program Management Office, develop intake and execution processes that proactively and regularly review the initiative portfolio and its backlog to ensure focus on highest business value and that drive clear accountabilities for projects and deliverables.

Author business cases, in partnership with business and operations leaders, to ensure adequate resourcing and prioritization is achieved, negotiating with business partners for funding, development resources and dedicated support.

Ensure impact and KPI measurements are well documented and monitored to prove benefit realization.

Qualifications

10+ years in a sales operations, sales technology, or business planning role

Deep technical acumen, with a perspective on best in class sales technology

Proven track record in successfully growing and scaling sales processes through technology and automation.

Strong understanding of CRM Systems (e.g., Salesforce) and sales automation tools

A team player with the ability to quickly build trusted relationships with your team and cross functional partners

A strong project manager with excellent time management skills

Experienced at successfully managing analytically rigorous company initiatives

A self-starter with great instincts and the ability to discern upcoming needs

Not afraid to roll up your sleeves and solve problems with a solution-oriented mindset

Passionate about learning and always seek opportunities to expand your knowledge

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$118700 to $246290

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.