At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Director, Service Delivery is a visionary leader responsible for validating solutions, operational technology, pricing and process for new deals. You will be responsible for evaluating and performing due diligence for our end-to-end offerings, encompassing technology, BPO services, logistics, and real estate. This role will also play a pivotal role in the validation process for delivery operations and increase the speed to proposal with clients. 

What we offer: 

Employee Stock Purchasing Program

Unlimited Vacation Time

Medical, Dental, Vision Benefits available immediately

More details are located at: irmbenefits.com

Key Responsibilities:

Strategic Vision & Leadership:

Define and articulate a compelling strategy for driving solutions and deal margin. Cultivate and foster innovation and a results-oriented culture. Serve as the internal and external champion for the offering portfolio, evangelizing its value to stakeholders. Leading delivery teams against client and company deliverables.

Innovation & Thought Leadership:

Ignite customer centricity while performing due diligence at client sites by not only optimizing to understand customer needs, but be able to anticipate customer long-term needs before the customer can realize the needs. Stay abreast of emerging trends in product offerings. Foster a culture of continuous innovation, encouraging experimentation and exploration of new technologies and approaches. Establish thought leadership within the industry, publishing articles, speaking at conferences, and participating in relevant forums.

Commercial Acumen:

Engage customers to identify business needs to develop cohesive marketing, go-to-market and offering roadmaps, navigate Iron Mountain’s sales overlay model to influence, educate and inspire to achieve desired outcomes for customer experience and revenue. Hosting and driving client meetings from a delivery perspective, while protecting and articulating Iron Mountain delivery expectations.

Requirements: 

12+ years of experience in operations, commercial, product and/or offering management roles.

Operational people leader of large, diverse teams 

P&L acumen to understand pricing models and solutions

Demonstrated success in product portfolios to significant revenue milestones.

Proven track record in building and managing high-performing product teams.

Ability to communicate in professional meetings about solutions

Experience in Digital Operations to include Intelligent Document Processing (IDP), Business Process Management (BPM/BPO) industries is preferred.

Skills & Attributes:

Exceptional strategic thinking and analytical skills.

Strong business acumen and financial literacy.

Outstanding communication, interpersonal, and negotiation skills.

Proven ability to influence and inspire cross-functional teams.

Deep understanding of agile development methodologies.

Ability to travel (50-75%) and assess client environments with due diligence tasks

Must pass a US Public Trust Clearance upon hiring