Trustmark’s mission is to improve wellbeing – for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. The Service Delivery Director for the Enterprise and Corporate Applications functions of Trustmark will play a crucial role as a strategic partner and technical subject matter expert. The director will collaborate closely with business leaders, IT executives, and internal as well as external stakeholders to drive the support and implementation of technology strategies, systems, and solutions that are essential to the success of the business, clients, and team members. **Strategic Leadership:** + Act as a strategic services partner to shared service divisional leaders (HR, Finance, Legal, IT Tools, etc.) by consulting and creating technology strategies and IT best-practice solutions specific to shared services. + Represent the shared service function's interests to senior IT leadership. **Technical Leadership:** + Serve as a point of contact for IT to shared service leadership teams (HR, Finance, Legal, IT Tools, etc.). + Work with these groups to deliver support, prioritize initiatives, drive integration strategies and delivery, create business cases, and define requirements for the shared service technology portfolio. **Communications:** + Communicate directly with executive-level business unit and IT leadership, end users, and cross-functional stakeholders internally and externally. + Engage, develop trusting relationships, balance business support with IT best practices, drive consensus, and share decision-making and service delivery information with all stakeholders. **Execution:** + Lead full end-to-end management of the portfolio of applications and tools for shared service functions. + Oversee relevant 3rd party vendor/managed service provider resources, contracts, relationship management, performance, and financial oversight as the accountable leader for service delivery execution. **Innovation:** + Drive IT innovation and promote new technologies. + Provide proactive recommendations for technology and processes, drive change, and support others through new approaches. **Minimum Qualifications:** + Bachelor's degree and minimum of 6+ years relevant experience in IT, OR High School diploma or equivalent and 8 years of relevant experience in IT. + Experience delivering service delivery and support for shared services applications and tools. + Demonstrated experience supporting 2 or more business areas. + Experience communicating directly with and advising non-technical senior business leaders as a technical subject matter/expert consultant. + Experience engaging enterprise architecture and software development teams to deliver technology roadmaps that enable business strategy. + Experience leading both internal and 3rd party/managed service provider/vendor-based teams to provide service delivery. + Experience with ServiceNow. + Experience leading delivery partners to deliver IT services such as Workday, Salesforce, MS Dynamics. + Experience with communication protocols like API, EDI, FTP, etc. + Experience with integration platforms/middleware like Globalscape, IBM ACE, EDIfecs, etc. The salary range for this role is the following in Lake Forest, Illinois: $100,158.00 - $186,008.00 per year The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market. Brand: Trustmark In addition to compensation, we offer a comprehensive benefits package that includes: Health/dental/vision, life insurance, FSA and HSA, 401(k) plan, Employee Assistant Program, Back-up Care for Children, Adults and Elders and many health and wellness initiatives. We also offer a Wellness program that enables employees to participate in health initiatives to reduce their insurance premiums. For questions about compensation and benefits, please speak to the Recruiter if you decide to apply and are selected for an interview. **For the fourth consecutive year we were selected as a Top Workplace by the Chicago Tribune.** The award is based exclusively on Trustmark associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, sexual identity, age, veteran or disability. Join a passionate and purpose-driven team of colleagues who contribute to Trustmark’s mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you’ll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. When you join Trustmark, you become part of an organization that makes a positive difference in people’s lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we’ve changed their lives. At Trustmark, you’ll be part of a close-knit team. You’ll enjoy abundant opportunities to grow your career. That’s why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what’s ahead – and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.