Reporting into AVP, Head of Organisational Capabilities and Business Management, the Director of Strategy and Business Management will work closely with the COO Leadership Team and various senior stakeholders across GBS and global operations to develop and drive an integrated strategy for the COO function. The incumbent will also be accountable for the management of the function’s performance, portfolio of services and OPEX initiatives. A successful candidate will be able to demonstrate their ability to navigate through ambiguous, fluid and changing responsibilities and present findings and solutions to complex problems in a clear, concise, and decision-driven manner.

Position Responsibilities:

Structure problems, analyze data and present complex findings in a clear, concise, and decision-driven manner;Conduct research on emerging trends, dig deeper into the analyses where appropriate, synthesize recommendations and understand impact on the business; andServe as a thought partner to businesses and functions.Laisse with GBS COEs such as the Transitions Management, Operational Excellence, Learning & Development and Reporting COEs, etc to ensure that the COO function is well supported to deliver on operational excellence and governance commitments to the business

Dynamics of the Role

The role supports the office of the COO function and requires instituting new ideas, frameworks and processes across the function and GBS and interacting with a variety of stakeholder at senior levels.The individual will need to work with ambiguous, fluid and changing responsibilities, and be able to readily adapt to the dynamics of the group managing multiple ongoing initiatives simultaneously.The role is complex, requiring the ability to think broadly on a strategic basis, dialogue with subject matter experts across and outside the organization but also focus on critical details, provide superior analysis and reasoning, and crisply communicate issues and solutions in a focused manner.This is a global position requiring regular evening and/or early morning meetings.

Integrated Strategy for the Office of the COO

Set and drive common goals, objectives and strategies that aligns to the priorities of GBS, Segment Business Partners, and Global OperationsThrough research, analysis and development of frameworks, provide insights to the COO and SLT, businesses and functional partnersFacilitate and support the process to bring together all the COO teams in the development of the strategy – ensuring the platform is setting the right aspirations to position GBS as the provider and employer of choiceBuild presentations to support the strategic business proposals and communication with extended stakeholders.

Planning & Portfolio Management

Create and facilitate the plan and process for the Office of the COO strategic plan and roadmapWork closely with the COO Senior Leadership Team, HR and Transitions Management COE to plan and facilitate seamless transition of new work into and out of the functionWork closely with Finance, HR, Op-Ex and Senior Leadership Team to identify tangible actions/initiatives for us to meet our expense targets and monitor progress.
 

Performance Management

Manage monthly and weekly performance reporting activities, synthesizing the function’s performance, and analyzing outliers , watching for trends and developing responses        Develop & manage measures of success for the COO organisation by aligning relevant KPIs to onshore, global standards and the objectives of GBS.Oversee the function’s training program and ensuring that both the onboarding and upskilling programs are effective

Qualifications:

10 years of experience leading middle/back office operationsKnowledge on insurance and wealth products and processesMultinational company experience working in global teamsLOMA, six sigma, Lean, BPM or COPC certified is an advantage

When you join our team:

We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid