You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Team Background:

American Express entered the travel agency business in 1915 and today is one of the world’s largest luxury travel and lifestyle service networks serving Card Members across 23 markets. The Travel & Lifestyle Services (TLS) business provides exclusive access to best-in-class travel and lifestyle programs and benefits, extraordinary service, and unrivaled expertise to Card Members seeking leisure or business travel.

TLS serves numerous Card Member segments around the world, leveraging different channels, including our customer contact centers, market specific travel websites, and evolving digital solutions. Access to the wealth of benefits and services provided by TLS provides a competitively differentiated Card benefit that is part of these cards’ overall value proposition.

The Global Customer Experience Team is a group within TLS that imagines, enables and evolves the end-to-end TLS customer experience. The team drives product management as well as the overall business strategy – with innovation at the heart of almost everything we do. 

Within GCX, the Strategic Planning team focuses on driving strategic bets and large-scale transformation through strong collaboration across TLS and other stakeholder teams (e.g., Technologies, Product and Benefit teams, Amex Labs, Enterprise Digital).

 

Role Responsibilities:

·    Support refinement of global TLS strategy over the next 3-5 years, leveraging data and customer insights to define a unified global strategy

·    Collaborate with key business partners to align on the strategic vision and priorities to ensure a seamless cardmember experience

·    Develop strategy to communicate and socialize TLS strategic vision across the organization

·    Manage Strategic Planning forums with senior leaders to consistently review and evolve the strategy across the organization and with key internal and external stakeholders

·    Oversee analysis of internal and external data to derive insights and recommendations for a senior leader audience within TLS and across AXP

 

Qualifications: 

You are a creative problem solver who is comfortable challenging the status quo, navigating ambiguity, and providing implementable answers to unstructured problems You are a strategic thought leader with a proven track record of developing and implementing strategic projects in a global and highly matrixed environment You are an adept interpreter who can translate overall business vision and objectives into tactical strategies and plans You are a collaborator who is able to influence senior leaders and present clear and logical solutions to complex business problems You are an effective communicator who can successfully create convincing business narratives through quantitative analysis

 

Educational Requirements:

·       Bachelor's Degree required 

·       MBA (or equivalent) strongly preferred 

Minimum of 6-8 years of relevant experience; focus on travel, business insights, and data analytics a plus

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  6% Company Match on retirement savings plan  Free financial coaching and financial well-being support  Comprehensive medical, dental, vision, life insurance, and disability benefits  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.