Are you curious, motivated, and forward-thinking?
 

Worldpay is a global provider of payments technology and solutions that enable merchants to accept and process in-store, online and mobile electronic payments. The business processes more than $2 trillion of transaction volume annually for over one million merchant locations, including blue-chip customers, across industries such as retail, technology, media, travel, online gaming and financial services. Worldpay is an established leader in the space and offers a unique combination of scale, geographic coverage, breadth of offerings and vertical expertise.

About the role and team:

The Enterprise Global Operations Group is a best-in-class organisation supporting Worldpay’s Enterprise customers through implementation and onboarding, exceptional on-going client services and regional strategy, ensuring the highest standards for client experience are set, and day to day operations are managed seamlessly.

The Global Enterprise Operations team has a number of high impact transformational deliverables and initiatives to support the business as it navigates through a period of significant change. Central to this will be Worldpay’s ability to deliver a market leading customer experience across multiple geographic regions.

This is an exciting and pivotal role for the success of our overall aspiration and a key role in an established and scaled business. The SVP of Global Enterprise Operations is responsible for setting strategy and managing a plan to deliver against it in order improve customer experience and drive future growth. To support them in achieving this, you and your team will ensure the strategy is well articulated, communicated and tracked. You will also ensure they have all the information, reports and documents required to help them plan ahead and be prepared for upcoming meetings and events.

In addition, you will build a financial plan for Enterprise Operations with the required OPEX and CAPEX investment asks to deliver on our strategy and support the wider Enterprise strategy. You will ensure it is well communicated and understood both inside and beyond Enterprise Operations. You and your team will also identify and report on risks and audits across the Enterprise Operations organisation with a view to creating a robust governance environment.

As Director of Strategy and Planning, you will help us keep track of progress against our strategy and plan providing timely and accurate reporting and ensure we are communicating results and plans to our teams. You will ensure we have the right cadence of internal and external communications and events and ensure the content hits the right notes at all levels. You will also help us build an effective culture within Enterprise Operations and to build an action plan from the employee engagement surveys.

You will be a key interface into multiple internal teams. including the key functions within Enterprise Operations as well as building strong cross-functional collaboration.

What you will be doing:

Drive and create content for the SVP of Global Enterprise Operations (internal and external) on the planning and business performance of the Global Enterprise Operations organisation including employee engagement, financial planning, OPEX and CAPEX reviewsLead key performance, risk and audit reporting for the Enterprise Operations function, ensuring timeliness, accuracy, communication and engagement with key partners. Ensure this sits within a robust governance frameworkManage the cadence and content of key meetings and events on behalf of the SVP of Enterprise Operations, e.g. Global Enterprise Operations Leadership team meetings, XLT, All Hands, Gateshead LeadershipWork closely with the Enterprise Communications Manager to produce all content supporting the SVP of Global Enterprise Operations and running of the Enterprise Operations organisationWork closely with the VP of Strategy and Transformation and Global Enterprise Operations Leadership Team in ensuring successful planning and execution of strategic initiatives for the Global Enterprise Operations organizationUndertake autonomous quantitative and qualitative research and analysis with your team to make decisions, pushing through recommendations for business growth and/or Operations optimisationLead process improvement initiatives through the disciplined use of metrics, analysis and identification of process alternatives in order to arrive at best practicesEngage with Enterprise Operations and cross-functional leaders to ensure availability and readiness of resources required to execute against Global Enterprise Operations Strategic plansProactively identify solutions and actionable insights (e.g. through the analysis of business performance metrics) that will help support improvements to customers and the Global Enterprise Operations organisation Liaise with various functions across the business (e.g., HR, Sales, Finance, Go-to-market) and support their analysis of key activity metrics, and reporting on progress to Global Enterprise leadership. Build a strong and effective working relationship with the overall Enterprise Chief of Staff teamPresent regularly to senior management and cross-functional partners, detailing key initiatives and the people and financial impact of strategic projects, and seek alignment on prioritiesManage, coach and mentor your team membersSupport the SVP of Global Enterprise Operations on thought leadership and ad-hoc financial and strategic projectsLead a team of 3-4 to deliver the accountabilities of the role and develop the team members for optimal performance and future potential

What you bring:

Strong management, organisational, team building, coaching and mentoring skills Strong business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence Experience of supporting senior leaders with scheduling, reporting and planning activities Demonstrated track record of identifying and capitalising on growth and efficiency initiativesStrong experience of performance evaluation techniques, key metrics, lead indicators and results  Proven ability to support data metrics with meaningful commentary and drive actionable outcomes and recommendations from themAn understanding of OPEX and CAPEX investments and experience of defining and applying them in a financial and business planning capacityAn understanding and experience in developing and reporting on risk and audit metrics and actionsThe ability to think globally, ensuring consistency and alignment across different regions, whilst also adapting to local nuances and needsA natural curiosity to implement improvements throughout the business and to keep up to date with industry and technology trendsAbility to network effectively, negotiate and influence people with excellent stakeholder management, written, verbal and presentational skillsProven experience of leading and developing teamsStrategy consulting experience

Added bonus if you have:

Experience of managing internal and/or external communications to large and varied audiencesExperience of building internal business and/or functional plans to support delivery of a strategyIn-depth knowledge of Worldpay (or similar competitor) products and services and business operations, including payment/finance technology and banking practices A passion for organisational and cultural change and continuous improvement
 

What we offer you:

A competitive salary and benefitsAn opportunity to build a team around you and drive a high performance cultureA variety of career development tools, resources and opportunitiesThe chance to work on some of the most challenging, relevant issues in the payment industryTime to support charities and give back in your community

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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