The Director of Student Engagement and Communications leads the student service functions for Student Financial Services (SFS), managing the delivery of services to students, and the position executes the SFS student engagement and communications plan, which the position developed in collaboration with the SFS management team and key campus partners.

This is a full time, benefits eligible, salaried position with a hiring range of $72,480-$90,594 per year. This is an in-person position located on the Middlebury, VT campus.

Core Responsibilities:

Lead One Stop functions by developing and managing effective, compliant, and efficient processes for student support programs, student loans, student health insurance, and financial literacy. Including developing a student financial literacy program based on best practices and incorporate a student ambassador program with student employees and engage services of third party service. Supervise, hire, and train ten student employees for customer service skills, financial aid knowledge, and student accounts proficiency. Manage a portfolio of about three hundred of Middlebury’s highest financial need undergraduate students, meeting in person regularly and providing individualized support for student success. Develop and execute student engagement and communications plans for specific undergraduate student populations and for students of the Schools and Institute. Strategize for best use of SFS web site as it relates to engagement and communications plans; develop new content and partner with Communications on pre-recorded presentations and video tutorials. Manage student book loan and student book support programs. Manage student health insurance plan, including oversight of vendor, fiscal monitoring, enrollment files, counseling students, and troubleshooting issues. Serve as primary liaison across Student Financial Services, Faculty, and the Dean of Students Office