Remote
80 days ago
Director, Technical Writing

The Director of Technical Writing at GitLab leads the technical documentation function, setting strategic goals and ensuring the delivery of clear, accurate, and user-focused documentation.

You’ll drive impact with the millions of worldwide GitLab docs (docs.gitlab.com) users, enabling product learnability, efficient configuration, ease of use, and troubleshooting. We follow a Git-based, docs-as-code workflow, adopting a Docs-first methodology in our documentation practices. This role reports to the VP of UX and manages a globally distributed team of technical writers, technical writing managers, and engineers. The role collaborates closely with UX, engineering, product management, and community teams to drive documentation excellence in a fast-paced, remote-first environment. 

Key Responsibilities

Shape and implement the strategic approach, guidelines, and goals for technical writiing across teams

Hire, retain, mentor, and support a world-class team of Technical Writers, Technical Writing Managers, and Full Stack Engineers

Advocate for technical writing and documentation best practices throughout the company, ensuring documentation is prioritized and valued

Oversee the creation, maintenance, and continuous improvement of product documentation, ensuring it is clear, comprehensive, and accessible to diverse audiences, including developers, administrators, and end users

Drive cross-departmental collaboration to identify documentation needs and deliver impactful content

Coordinate efforts to improve content strategy, information architecture, and documentation standards to ensure consistency and usability

Lead data-driven documentation improvements by directing UX research, implementing analytics frameworks, and overseeing design initiatives 

Identify and implement process improvements, including automation and workflow enhancements, to increase efficiency and quality

Manage resource allocation and strategic planning for the technical writing function

Direct staffing strategy, conduct performance reviews, and nurture professional development opportunities across the Technical Writing team

Serve as a key member of the product leadership team, representing documentation interests in executive forums and directly influencing strategic product decisions

Ensure the team’s practices align with company values and remote work competencies

Required Qualifications

Proven experience managing and mentoring teams of technical writers and technical writing managers, ideally in a software or SaaS environment

Experience with docs-as-code workflows, Git, and modern documentation tooling

Strong understanding of developer tools, DevSecOps, and open-source software

Proven track record of implementing data-driven approaches to evaluate documentation quality, user engagement, and content performance

Excellent written and verbal communication skills, with a strong focus on clarity, organization, and user needs

Bachelor’s degree in a relevant field or equivalent practical experience

Preferred Qualifications

Experience implementing AI-powered solutions for search optimization, documentation maintenance, and quality assurance

Experience leading documentation for developer-focused products or platforms

Track record of driving process improvement and innovation in documentation practices

Experience working with open-source communities and external contributors

Ability to shape documentation strategy in a high-growth, rapidly evolving organization

Familiarity with CI/CD and GitLab

What We Offer:

Competitive salary and equity compensation Comprehensive health, dental, and vision benefits Generous parental leave and family planning benefits Remote-first work culture with flexible work hours Learning and development budget to support professional growth Opportunities to contribute to open-source projects and communities

Remote-Global

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