Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Technology Account Management (Real Time Payments)

Overview
As the Director, Technology Account Management (Real Time Payments) role, you will be responsible for ensuring timely delivery and execution of MasterCard's Real Time Payments (RTP) Products & Services to operators and clients in the Philippines. This role involves direct interaction with operators, clients, and regional MasterCard functions to deploy RTP solutions successfully. Key responsibilities will include technical and operational support, program management, client implementation and onboarding, release management, client training, production support, and coordinating delivery priorities with stakeholders.


The Role
•\tLead initiatives starting from the concept stage, including scoping functional requirements with clients and operators, providing consulting support on the onboarding process, and managing cross-functional partners.
•\tProvide technical guidance, develop technical solutions, manage performance, and ensure effective execution across all phases of the delivery process.
•\tOffer post-production support, including troubleshooting, reviewing logs, and supporting migrations and testing with clients and operators.
•\tAct as the primary technical contact for clients, operators, and cross-functional teams.
•\tSupport production migration for clients, address settlement-related issues, and ensure timely delivery of reports.
•\tFacilitate release management and training, support clients on regression testing and troubleshooting
•\tContribute to pipeline development by collaborating with country leads, account managers, product leaders, and the O&T Regional lead, to prioritize the timeline for releases and maintenance activities.
•\tConduct regular training sessions for clients, vendors, and relevant industry authorities.


All About You

•\tProven experience in the Real Time Payment Industry, especially in Technical Account Management or Application Support.
•\tFamiliarity with ISO20022 message format, API integration, network, database, and system integration.
•\tKnowledge of tools like Dynatrace, Splunk, NETSCOUNT, SQL query.
•\tSuccessful implementation of Realtime Payment solutions for multiple clients and complex systems.
•\tGood understanding of client needs, industry trends, regulatory requirements, and competitive landscape.
•\tExcellent communication skills to explain technical issues clearly.
•\tFlexibility to prioritize and support work outside of working hours, if required
•\tEducation qualifications in computer science & engineering, electronics engineering, information technology & systems or equivalent will be preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.