Say hello to opportunities.
It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers.
RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.
The Director, Technology and Alliance will play a critical role in developing and maintaining strategic technical partnerships with key technology vendors, system integrators, and other ecosystem partners. This position requires a unique blend of technical expertise, business acumen, and collaboration skills to drive mutual growth and success for our company and our technology partners.
Responsibilities:
Develop and Execute Partnership Strategy Identify, prioritize, and engage with potential strategic technology partners to expand our CX offers, platform's capabilities, reach new markets, and enhance customer value propositionFoster strong, long-term relationships with technology partner companies, ensuring alignment with our business goals, technical requirements, and mutual benefits.Work closely with cross-functional teams (Product, Engineering, Sales, Marketing) to integrate partner technologies, develop joint solutions, and ensure seamless interoperability.Collaborate with partners to design, develop, and deploy innovative CX solutions that leverage our SaaS platform and their technologies.Manage a portfolio of strategic partnerships, tracking progress, identifying areas for improvement, and adjusting strategies as needed to optimize mutual benefits.Business Development, identify new business opportunities, develop joint go-to-market plans, and support sales teams in pursuing new revenue streams with partner companies.Stay up to date on industry trends, competitor activity, and emerging technologies that can impact our partnership strategy or CX platform.Qualifications:
Technical Expertise: Strong understanding of Contact Center software development, cloud computing, APIs, data integration, and cybersecurity principles.Experience in CX industryKnowledge of CRM, customer service, or marketing automation platformsCertifications in cloud computing (e.g., AWS, Azure, Google Cloud)Familiarity with API-based integrations and data exchange protocolsProven experience in developing and executing strategic partnerships, with a strong focus on mutual growth, revenue expansion, and customer value creation.Excellent communication, interpersonal, and project management skills, with the ability to work effectively with cross-functional teams, partners, and stakeholders.Strategic Thinking: Ability to think strategically, identify business opportunities, and develop creative solutions to drive growth and innovation.What we offer:
Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs)
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee perks and discounts program
RingCentral’s Product Management team works closely with our customers to define the real-world collaboration challenges people face, and help develop groundbreaking solutions to solve them. Together, we drive strategy and roadmaps to delight our current customers and win new market share. We care deeply about customer experience, understand that great products should solve real-world problems, and believe that saying “no” is sometimes just as important as adding new features.
RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.
About RingCentral
RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform. More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.
If you are hired in Belmont, CA the compensation range for this position is between $194,600 and $278,000 for full-time employees, in addition to eligibility for variable pay, equity, and benefits. Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.
#LI-IG1